Software Engineer, Customer Experience Engineering

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level.

Snowflake's Customer Experience Engineering Team is expanding! We are looking for a

Software Engineer to join our team who likes building intelligent data applications that

give insight into diagnostic data and technical content that is relevant to issues customers

may be facing. Our Customer Experience Software Engineers enjoy developing features

into the Snowflake product that aim to greatly reduce friction points that block customers

and regularly require help from Snowflake technical experts. They are excited by the

challenges presented by extracting intelligence from a wide variety of data sources,

including structured and unstructured data.

As a Customer Experience Software Engineer your role is to build an industry-leading

data management system that customers love. You will solve challenging technical

problems related to complex data manipulation, interactive UI design, performance

optimization, and more! This role gives you the chance to grow your knowledge of and

contribute to a robust, highly scalable and secure enterprise SaaS platform that services

thousands of customers and hundreds of millions of complex queries daily. You'll be

building and learning about the user interfaces bridging the enterprise world with the

consumer experience while working alongside a world-class team of both industry

veterans and rising stars.

• Implement projects that span our stack, including React, TypeScript, Nginx, Node.js, Java among other technologies

• Collaborate with a cross-functional team, including product management and

• design

• Deliver features requiring close coordination with several partner teams

• Be a participant in defining the product vision and team planning

• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions

• B.S. or M.S degree in CS, MIS, or equivalent discipline

• Experience with modern application design architecture, good API design patterns, performance and scale

• Expertise in at least one of the following (bonus for more than one): React, TypeScript, Java, Python

• Experience with software engineering best practices: unit testing, code reviews, design documentation

• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers

• Genuine enjoyment of the art of building great software, and a love of learning new things

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $171,000 - $253,000.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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