Customer Experience Data Analyst
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 28, 2025 | |
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OverviewThe Microsoft 365 Customer Experience Analytics and Automation (CXPAA) team is seeking a passionate and skilled Customer Experience Data Analyst to join our mission of transforming customer and product experiences across Microsoft 365. Our team manages a rich and complex dataset that spans Customer Engagements, Escalation Management, Service Incidents, Change Management coordination, and communications. This role is pivotal in unlocking actionable insights that drive business decisions, improve processes, and enhance product quality.Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead.Data Analysts play a critical role in synthesizing business and data insights, optimizing data integration, and evaluating analytics to propel informed decision-making. Their expertise is essential in advancing Microsoft's mission to empower individuals and organizations globally through a culture of innovation, growth, and collaboration. They ensure that analytics solutions are strategically aligned and that insights are communicated effectively to drive impactful business choices. This role requires you to be onsite 5 days a week in Microsoft's offices in Redmond, WA. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesAnalyze large-scale datasets from diverse sources across Microsoft 365 to identify trends, patterns, and anomalies.Develop trend analysis and data modeling solutions to support proactive incident management and customer engagement strategies.Collaborate with PMs, engineers, and business stakeholders to translate data insights into strategic recommendations.Build dashboards and visualizations that communicate complex data in a clear and impactful way.Design and implement data pipelines and tools to streamline data access and analysis.Partner with cross-functional teams to define metrics and KPIs that measure success across CX initiatives.Contribute to the development of data governance and quality standards.Identify and drive opportunities for efficiency using Artificial Intelligence (AI). | |