Director, Workforce Transformation Programs - Human + AI Career Systems

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Summary
As Director, Workforce Transformation Programs - Human + AI Systems, you will lead the enterprise strategy, global rollout, and operational success of Salesforce's internal talent marketplace and workforce transformation programs-including Career Connect, Agentforce for Careers, and related AI-powered tools. You will drive the end-to-end program lifecycle in close collaboration with Product, Engineering, Employee Success, and Business Unit stakeholders.
In this role, you'll translate platform potential into business outcomes-designing and scaling experiences that accelerate internal mobility, enable skills development, and prepare our workforce for an AI-augmented future. You'll also bring a Human + AI design lens to ensure ethical, user-centered implementation of intelligent systems that support employee growth at scale.
You will play a critical role in advancing Salesforce's Agentic Skills Strategy, translating the enterprise vision into scalable delivery by embedding skills into workforce transformation programs, driving adoption, and enabling leaders to use skills data for mobility, reskilling, and redeployment decisions.

Key Responsibilities

• Program Leadership & Strategic Execution

• Lead the global activation strategy, adoption roadmap, and governance model for Career Connect and other workforce transformation platforms.

• Collaborate with Product & Engineering teams to shape experience design, implementation planning, and capability integration based on business needs.

• Align with Employee Success, COEs, OUs, and cross-functional partners to ensure strategic, scalable, and equitable deployment of talent marketplace and mobility initiatives.

• Translate talent transformation goals into operational programs and playbooks that drive measurable impact.

• Human + AI Design Integration

• Embed human-centered AI principles into program strategy and adoption efforts, enabling ethical augmentation of work, responsible use of talent intelligence, and transparency in AI-driven features.

• Work alongside technical teams to support implementation of skills inference models, recommendation engines, and generative UX aligned with workforce needs.

• Help employees and managers engage confidently with AI-powered tools through clear education, enablement, and change leadership.

• Agentic Skills Strategy Delivery

• Operationalize the Agentic Skills Strategy by embedding skills frameworks into Career Connect, workforce planning, and reskilling programs.

• Drive adoption of skills-based practices across the enterprise, enabling leaders and managers to make decisions using consistent, actionable skills data.

• Partner with analytics teams to generate forward-looking insights that link skills supply/demand to redeployment, mobility, and development pathways.

• Program Management & Change Enablement

• Manage enterprise-level program planning and execution, including pilots, scaling, communications, and measurement strategies.

• Define success metrics across adoption, usage, internal mobility, redeployment outcomes, and employee engagement.

• Build and maintain engagement forums, governance routines, and feedback loops with senior stakeholders and end users.

• Develop compelling narratives, toolkits, and enablement resources that drive sustainable behavior change and enterprise alignment

Qualifications

• Experience & Knowledge

• 10+ years in enterprise program management, workforce transformation, or talent strategy, ideally within a global matrixed organization.

• Proven success driving large-scale HR tech or workforce initiatives in partnership with Product, Engineering, and cross-functional teams.

• Deep understanding of skills-based planning, job architecture, internal mobility, and talent development models.

• Ability to connect workforce insights to business impact and translate strategic vision into scalable, repeatable programs.

• AI Fluency & Human-Centered Implementation

• Experience with AI-powered talent systems, including recommendation engines, skills inference, and conversational interfaces.

• Familiarity with human + AI collaboration, responsible AI frameworks, and principles of ethical tech deployment in the workplace.

• Ability to partner with technical teams to translate AI capabilities into workforce-relevant, trust-enhancing applications.

Core Competencies

• Strong communication, stakeholder engagement, and executive alignment skills.

• High proficiency in program design, planning, and execution-especially in fast-paced, ambiguous environments.

• Strategic, systems-oriented thinker with a bias for action and continuous improvement.

• Delivery-focused mindset, able to embed skills into workforce programs and translate analytics into business-ready insights.

• Ability to drive influence across levels without direct authority and foster a culture of innovation and accountability.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.