Principal Product Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 26, 2025 | |
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OverviewAre you excited to shape the future of customer engagement with cutting-edge AI?The Dynamics 365 Contact Center team is looking for a Principal Product Manager to drive the strategy, vision, design, development, and deployment of generative AI-powered contact centers. In this role, you'll transform state-of-the-art AI technologies and Microsoft's modern collaboration suite into production-grade solutions that enable millions of users to collaborate more efficiently and deliver exceptional customer experiences. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesIn this role, you will work both as a Product management who owns the feature/set of features and work directly with the strategic customers to deliver the Dynamics 365 Contact Centers end-to-end. Product Management:Define and drive product vision and strategy across a full stack of collaborators-from customers to engineers and researchers.Partner closely with engineering to prioritize the roadmap, deliver high-impact features, and solve complex problems with clarity and creativity.Translate customer insights and strategic goals into actionable plans that guide engineering execution and product iterationKeep stakeholders aligned and informed, fostering confidence and clarity across internal teams and leadership.Working with customersYou will partner closely with senior customer stakeholders to align on desired business outcomes.You'll translate business outcomes into a technical plan, run day-to-day executionRapidly prototype and iterate on innovative solutions tailored to customer needs.Help to configure, deploy, and enable these solutions within customer environments.Lead technical support during initial projects to ensure successful implementations and mentor Microsoft and customer technical teams towards self-sufficiencyWork closely with product management colleagues and engineering to turn learnings into the real solutionsCapture real-world learnings and scale them across Microsoft by contributing to documentation, educating internal deployment teams, and enabling partners. | |