Senior Software Engineer
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Sep 26, 2025 | |
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OverviewIntelligent Conversation and Communication Cloud (IC3) at Microsoft is developing the next generation of collaboration and communication products that will revolutionize both consumer and enterprise communications. Our products, including Teams and Azure Communication Services, integrate audio, voice and messaging communication modalities across multiple devices and platforms.As a Senior Software Engineer in IC3, you will be responsible for building frameworks and systems to monitor and maintain performance targets across the client media platform. You will interface with partner teams across the organization to drive performance initiatives that ensure customers maintain an exceptional experience. This opportunity will allow you to make broad positive impact across IC3 calling and media stack, establish best practices for benchmarking and performance optimization and work with individuals across multiple disciplines.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCollaborates with appropriate stakeholders to determine requirements for a scenario.Drives identification of dependencies and the development of architecture and design documents.Creates, implements, optimizes, debugs, refactors, and reuses code to establish and/or improve performance and maintainability, effectiveness of a system.Leverages subject-matter expertise of product features and partners with appropriate stakeholders (e.g., project managers) to drive creation of comprehensive project plans, including granular work-items and release processes.Acts as a Designated Responsible Individual (DRI) and guides other engineers by developing and following the playbook, working on call to monitor our products and systems for degradation, downtime, or interruptions. Effectively communicates with stakeholders about status and initiates actions to mitigate ongoing issues.Proactively seeks to expand their knowledge, adopts appropriate new technical solutions and patterns in order to improve availability, reliability, efficiency, observability, and performance of products at scale. | |