Director, Cloud Solution Architecture - AI Business Solutions
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Sep 26, 2025 | |
|
OverviewThe Sales Enablement & Operations (SE&O) team is the strategic engine that translates Microsoft's commercial strategy into field execution. Our Americas team drives cross-subsidiary operational excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. We are currently looking for a Director, Cloud Solution Architecture (CSA) - Artificial Intelligence (AI) Business Solutions to join, lead, and manage our team.The CSA Director provides support and guidance for the team to identify and evaluate trends and gather customer/partner insights to map architecture and digital transformation solutions to customer/partner business outcomes. In this role you will support and guide a team of Cloud Solution Architects (CSAs) to develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. You will have the opportunity to coach team members to focus on customer/partner experience through efficient delivery and drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks. You will provide the team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesModel our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team tocontribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success. Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with businessgoals and the aspirations of team members. Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improveexperience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth. Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and projectportfolio anddrives expansion ofour Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects ofyour practice. Manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-drivenapproach to your prioritisation and decision-making. Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes. Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoftproducts, Solutions and Support and coach your team to understand the SupportCatalogand how to leverage the offerings OtherEmbody our Culture and Values | |