Enterprise Technology Manager

Location:

Job Summary
Hands-on, strategic leader to manage our Web Systems team (WebSphere), with a primary focus on WebSphere Application Server infrastructure. Applies technical expertise, operational leadership, and delivery skills to manage a team responsible for designing, implementing, and maintaining enterprise technology platforms. Leads a group of individual contributors and/or team leads with a broad depth of technology skills. Partners with peers and support functions to ensure reliable, secure, and scalable infrastructure aligned with enterprise standards and objectives.

Essential Functions

• Build and lead a high-performing, inclusive team by attracting talent, supporting development, and fostering a collaborative and accountable culture.
• Manage vendor relationships including contract execution, performance oversight, and coordination of support and maintenance activities.
• Lead infrastructure projects of moderate to high complexity, ensuring timely delivery and alignment with enterprise priorities.
• Support financial planning and management for the domain, including budget tracking and input into investment decisions.
• Oversee day-to-day operations and task prioritization, ensuring team execution aligns with business and technology goals.
• Collaborate across teams including peers, business partners, and technology stakeholders to deliver infrastructure solutions that meet enterprise needs.
• Enhance infrastructure security posture by identifying risks, implementing controls, and maintaining compliance with enterprise standards.
• Translate strategic direction into actionable team goals, aligning with broader enterprise technology vision.
• Assess and communicate risk associated with infrastructure decisions, providing recommendations to leadership when appropriate.
• Drive team engagement through recognition, transparent communication, and responsiveness to employee feedback.
• Drive adoption of automation tools and practices (e.g., Ansible, Jenkins) to improve operational efficiency.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Education

• Bachelor's Degree in computer science or a related field, or equivalent experience. (preferred)

Work Experience

• Proven experience managing technical teams and enterprise-scale projects (required)

Skills

• Driving enterprise-wide technology strategy and execution.
• Leading large, diverse technical teams and fostering engagement.
• Overseeing complex systems, cloud platforms, and service delivery.
• Identifying, assessing, and mitigating operational and cybersecurity risks.
• Aligning technology investments with business goals and managing domain finances.
• Handling complex vendor ecosystems and ensuring value delivery.
• Leveraging cloud technologies (e.g. Azure, Google, AWS) to support scalability and innovation.
• Leading large-scale, agile-driven initiatives across departments.
• Understanding business needs and influencing senior leadership.
• Driving modernization and adoption of emerging technologies.
• Practical experience with Linux, VMware, and automation platforms (Ansible, Jenkins).
• Hands-on experience with WebSphere Application Server.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.