Primary Care Nursing Manager

Position Summary:

Founded in 1977, the practice known today as CCA Primary Care is a Massachusetts-based provider recognized for its work in the care of individuals facing complex challenges. Today, CCA Primary Care's impact is wider than it has ever been - serving over a thousand individuals across the state. Join a team committed to serving complex individuals with the best possible care in a unique, comprehensive, and quality-focused model. We are a specialized interdisciplinary team engaged in collaborative care with a wide range of resources. Our goal is to improve the lives of the people we serve and help keep them at home, by providing best-in-class disability competent primary care.

* Reporting to a member of Care Delivery Leadership, the Primary Care Nursing Manager is the nursing leader of the practice. Responsible for all nursing and nursing support functions within the practice, the Primary Care Nursing Manager will collaborate closely with other members of the management team. This role is full-time on site in our Boston clinic and will assume the primary responsibility for clinical operations. If you enjoy working with a collaborative team, striving for the highest quality care, supporting vulnerable populations, and being part of a larger organizational ethos, you would be a great fit for this role.

Supervision Exercised:
* Assumes responsibility for all nursing (RN, LPN) and MA roles in the practice. 10 - 15 direct reports across multiple sites. Will require periodic travel to Springfield and Worcester locations, as needed, as well as supervision of fully remote employees.

Massachusetts Market Contract Key Personnel:
* No, this position is not identified in the contract/s as key personnel.

Essential Duties & Responsibilities: Clinical Leadership and Patient Care

* Oversee delivery of safe, high quality, evidence-based patient care
* Manage daily nursing operations and patient flow in clinic and for nurses deployed in the community.
* Manage staff on triage line, ensuring adherence to clinical protocols and performance goals.
* Monitor compliance with clinical protocols, infection control and regulatory standards.
* Serve as clinical resource and role model for nursing staff.
* Support patient-centered care, ensuring timely service and satisfaction.
* Serve as a liaison between nursing staff, providers, and leadership
* Resolve patient, family and staff concerns in a timely and professional manner.
* Recommend resource allocation to meet patient and clinic needs
* Oversee clinical supply management inventory and control costs without compromising quality of care
Staff Management & Development
* Recruit, hire, onboard and retain quality nursing staff
* Create staff schedules to ensure adequate coverage.
* Exercise very strong organizational, time management, and problem-solving skills.
* Feel comfortable leading interdisciplinary primary care teams and using judgment to deploy available resources appropriately.
* Act as point person and facilitator in the delivery of primary care to a defined panel of complex patients
* Subject matter expert for clinical and care coordination needs.
* Evaluate and assess health care needs utilizing established triage protocols and documented workflows.
* Escalate issues to APC/physician, or other appropriate team members, based on triage protocol disposition, documented workflows, or nursing judgment.
* Maintain timely and accurate documentation.
* Oversite for coordination and scheduling of medical appointments
* Oversite of education to patients and caregivers regarding chronic disease management and follow-up, preventive health maintenance.
* Oversite of closure of quality gaps to achieve goal performance as defined by organizational targets
* Oversite of coordination of referrals, specialty visits, testing, social services, skilled services.
* Oversite of communication and follow up with skilled services like VNA on new/routine orders and chronic disease management.
* Work closely with other management team members in the delivery of primary care.
* Accountable for post-discharge follow-up and coordination of care.
* As a member of the management team, shared accountability for reductions in acute care utilization
* Attend team meetings and huddles to provide input on patient care, coordinate and complete action items.
* Utilize nursing judgement and/or provider orders to refer to internal and external auxiliary resources.
* Oversite of logistical planning for vaccination efforts or other clinical initiatives.
* Oversite of lab vendor relationships and follow-up as delegated.
* Complete other duties as assigned by the area leader.
* Have a commitment to observing, reporting, and enhancing patient and employee safety as part of an overall emphasis on continuous improvement, learning, and member experience in the organization.
* Onsite in our Boston clinic 4-5 days per week and serves as delegate Site Administrator for DPH licensure.
* Reporting and data management as needed for reports and areas of oversite.

Working Conditions:
* This is a full-time clinic-based position. It is patient-facing. After on-boarding, there may be 1 day/week the role can work from home if adequate on-site coverage can be ensured. Laptop, Monitor, Headset, Phone, Microsoft Office, ShoreTel, Skype for Business, Guiding Care, EClinicalWorks, all programs that are related to documentation.

Required Education (must have):
* Bachelor's degree in nursing required

Desired (nice to have):
* Master's degree in nursing Preferred

Required Licensing (must have):
* An active and unrestricted MA RN license

Desired Licensing (nice to have):
* CPQH or other quality certification

Required Experience (must have):
* Meaningful clinical experience including:
* 3+ years' experience as a Registered Nurse in a high-touch clinical environment or home care, OR
* 2+ years caring for patients/members with complex medical, behavioral health, and social needs
* Primary Care experience

Desired Experience (nice to have):
* 1+ years in a Nursing leadership role
* Experience managing DPH-licensed clinics
* Experience in value-based practice settings

Required Knowledge, Skills & Abilities (must have):
* Must have the ability to handle stressful emergency situations calmly and effectively with patients, families, and health professionals.
* Must have the ability to de-escalate situations.
* Must have the ability to effectively work with patients with various cognitive, physical, and behavioral abilities
* Capacity to function independently within licensed scope of practice.
* Critical clinical thinking skills required.
* Excellent communication skills, i.e., listening, oral and written English skills while conversing.
* Willing to learn and utilize telehealth technologies (video, chat, etc.), when appropriate, for a variety of clinical care and care management services.

Required Language (must have):
* English

Desired Knowledge, Skills, Abilities & Language (nice to have):
* Bilingual in Spanish preferred