General Clerk I

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

This opportunity is currently in the bidding phase, We are eager to consider strong candidates who may be a great fit for this opportunity should ServiceSource receive an award. This position would be full-time and onsite in Boyers, PA or St. Louis, MO and requires an active Secret clearance.

Background check includes a credit check as part the screening process. ServiceSource complies with all applicable federal and state laws regarding the collection, storage, use and disposal of information obtained as part of a credit check. This includes the consent and disclosure provisions of the Fair Credit Reporting Act and the Fair and Accurate Credit Transactions Act.

The requirements related to background screening eligibility and/or any security clearance requirements are subject to change at any time by the ServiceSource and/or the applicable government agency; all persons applying or holding any position covered by this job description are required to meet any such eligibility requirements regardless of past qualifications or past acceptance.

ServiceSource's screening processes are considered secondary to the government's processes and, where applicable, government standards override ServiceSource's.

Job Summary

The General Clerk I provides basic administrative and clerical support for the Case Processing Operations Center (CPOC), assisting in the intake, routing, and documentation of personnel security and federal background investigation materials. This entry-level role supports routine tasks under close supervision and follows clearly defined procedures.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Screen and direct all telephone calls

• Provide escort duties for visitors

• Provide Case Processing Services, to include Application Ingestion Services, Case Maintenance Services, Item Level Processing, and Post Closing

• Image material for the application ingestion and post-closing functions.

• Monitor cases throughout the investigative process

Additional Responsibilities

• Validate and process background investigations for completeness and accuracy

• Research incoming material to determine if it is required for an active background investigation

• Prepare material for return to the requesting agency for correction

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) preferred.

• One-year experience in related field, preferred.

• Experience working on a Government Contract, preferred.

• Must be able to pass extensive government background, criminal and drug screening processes to meet current ServiceSource and/or government legibility requirements that apply or become applicable to this position required.

Knowledge, Skills, and Abilities

• Must be able to work on routine and repetitive tasks for long periods with minimum supervision.

• Ability to make minor decisions regarding mail issues/questions.

• Knowledge in operating various office machinery.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form.

• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information