New

Community Resource Specialist, BMH Central Access Team

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Belmont
115 Mill Street (Show on map)
Sep 22, 2025
MGB Behavioral & Mental Health (BMH) is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access. Principal Duties and Responsibilities Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units Monitor system-wide capacity to help guide placement efforts Communicate and coordinate with multidisciplinary teams both within and outside of MGB Document and track tasks in medical record (Epic) or elsewhere as indicated Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint) Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput) Attend department meetings and assist with other department tasks as assigned Qualifications Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology or Health Care preferred Experience with the mental health care field Excellent written and verbal communication skills Skills/Abilities/Competencies Required Excellent judgement and organizational skills; evidenced ability to successfully multitask Ability to be flexible and resourceful Ability to work both independently and as part of a team Assessment and problem-solving skills Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments Familiarity with mental health treatments and services, systems of care and community resources Intermediate proficiency in Excel, Word, PowerPoint, and Teams Ability to work independently This is a unique on-site role within the intake office of McLean Hospital in Belmont. Schedule is overnights: Fridays, Saturdays, and Sundays from 7:00pm-7:30am. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.