Senior Technical Program Manager
 Microsoft | |
remote work
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 United States, Washington, Redmond | |
 Sep 21, 2025 | |
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OverviewCloud Operations + Innovation (CO+I) is the engine that powers Microsoft's core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services - all running on Microsoft's cloud infrastructure - CO+I builds and operates the foundation upon which Microsoft's mission to empower every person and organization comes to life. We are looking for a Senior Technical Program Manager to help build the most reliable & efficient datacenter infrastructure on the planet. The CO+I Global Unified Technology Systems (GUTS) team delivers end-to-end systems, business intelligence, and automation to support Microsoft's Core Datacenter Services (CDS) team. CDS is helping to drive CO+I's transition to a Customer centric, data driven, live service culture. As a Senior Technical Program Manager on our team, you will not only work on the lates in cloud computing, but you will be hands-on transforming Microsoft's most critical business through investigation, data analysis, and automation. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 3 days.
ResponsibilitiesDefines and communicates the product strategy including the overarching scope, prioritized requirements, business goals, and outcomes to be deliveredLeads defining and driving the vision of an integrated system that supports end-to-end service delivery for multiple stakeholdersAnalyzes multiple technical solutions and determines the best option for delivering on the objective key results of the businessUses experience to identify and resolve platform, system, deployment, and environmental issues prior to production to ensure on-time release and successful customer adoptionMonitors and evaluates results to ensure outcomes are met successfully; reports clearly, concisely, and consistently with stakeholders on progress and as well as problems and solutions all the way up to the executive levelImplements and manages risk when necessary to meet project objectives and key resultsTriages problems and prioritizes resolution effectively against the backlog of items with engineeringProvides leadership within the business by developing innovative methods for measuring the customer experience, and uses this data to identify and drive improvements | |