Customer Experience Content Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 21, 2025 | |
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OverviewThe Windows Cloud Support-as-a-Feature Team engages with our customers and our support partners to ensure that we deliver top-notch customer experiences, and that supportability is an integral part of the product engineering lifecycle. We are looking for individuals who love bringing diverse groups of people together to solve tough challenges for both internal and external customers.As a Customer Experience Engineering Content Program Manager, you'll be managing the content strategy, quality, and delivery for products like Azure Virtual Desktop, Windows 365, Windows App, and FSLogix. This is a highly collaborative role requiring strong communication and leadership skills, a deep understanding of customer needs, content best practices, and analytics. This person will work closely with internal stakeholders to build an internal community of content contributors, defining a rhythm of business to keep everyone informed and driving for resultsThis role is part of the Windows Cloud Customer Experience Engineering (CxE) organization, which supports the customer journey through deep collaboration with support, partner, and community teams. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou'll use content analytics, customer feedback, release plans for new product capabilities, and your own knowledge of what makes a great content experience to define content strategy, priorities, and plans for Windows Cloud product.You'll contribute to customer success and business growth by ensuring content is current, relevant, and accurate. You'll do this by using data insights to measure content impact, improving tools and processes for your content area, and aligning content with user needs.You'll develop ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance. You'll learn and understand the current state of content experiences and also stay updated on industry and competitive trends, adjusting content strategy as needed and sharing best practices with the rest of the organization.You'll manage program changes, negotiate deadlines and deliverables, prioritize work, and advise management on portfolio health. You'll also identify and mitigate risks for assigned projects. | |