Cancer Center Scheduling Coordinator - 136753

Under the supervision of the Clinical Operations Manager, the Breast Health Center Front Desk Clinic and Infusion Coordinator oversees various clerical and administrative tasks to support daily patient services across multiple clinical areas, ensuring efficient operations and optimal patient experience.

Responsibilities include greeting patients, managing check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics, such as the Multi-Specialty Clinic, BMT, Breast Clinic, and Hillcrest Cancer Clinic. This role also involves scheduling and coordinating complex appointments clinic and infusion center appointments encompassing clinic visits, infusion and fast track appointments, and lab visits for both oncology and non-oncology patients. Close collaboration with patients, providers, nursing teams, and leaders is essential to ensure accurate and safe treatments and to facilitate a seamless patient journey.

Continuous communication with patients regarding appointment updates is integral to the role. Duties also involve conducting registration processes, verifying insurance and authorization, updating patient demographics, collecting co-pays, preparing check-in forms and wristbands, managing petty cash, reviewing and updating work queues, handling Epic InBasket messages, scheduling mammograms and ultrasounds, and liaising with physicians, nurses, and other staff across various UCSD departments.

Additionally, this position requires a thorough understanding of authorization requirements and referral management, as well as directing patients to the appropriate clinical settings, and facilitating a smooth patient flow. Flexibility to provide coverage in different areas, including Infusion Services Call Center and check-in support, as well as performing other clerical and administrative duties as needed, is also expected.

• Three (3) years of relevant experience working in a large healthcare organization.

• Excellent written and verbal communication skills.

• Advanced customer service skills in person and over the phone.

• Strong computer skills and abilities managing multiple systems during calls.

• Working knowledge of medical terminology.

• Strong attention to detail, organization, time management skills and abilities.

• Ability to build strong relationships with physicians, clinical and non-clinical team members, colleagues and leadership.

• Experience working in Oncology, and/or a multispecialty clinic setting.

• Knowledge of Oncology, Infusion, Imaging, Radiology, Lab, and/or multispecialty scheduling.

• Experience with insurance, authorization, and referrals, including knowledge of third-party payors, including federal, state, and private health plans.

• Scheduling experience.

• Call Center Experience.

• Epic Experience.

• Medical terminology training or certificate.

• Bilingual: English and Spanish.

• Must be able to work various hours, including overtime, weekends, holidays, and locations based on business needs.

• Position expected to float to multiple locations based on department staffing needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Performs other duties as required.