Technical Business Analyst

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Key Responsibilities:

* Analyze, document, and optimize internal business processes across departments such as Operations, Engineering, Finance, and Customer Support.

* Identify automation opportunities and lead the discovery and design of technical solutions using tools like RPA, APIs, scripting, or low-code/no-code platforms.

* Translate business requirements into detailed technical specifications for developers

* Develop and maintain process maps, data flow diagrams, and system interaction models.

* Evaluate existing systems and tools for scalability, integration capability, and fit-for-purpose within our process automation roadmap.

* Partner with development and IT teams to ensure successful configuration, integration, testing, and deployment of automation solutions.

* Serve as a liaison between business stakeholders and technical teams, ensuring alignment on priorities, timelines, and deliverables.

* Define KPIs and reporting mechanisms to measure the impact of automation and process improvements.

Qualifications:

* Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field.

* 3+ years of experience in a technical business analyst or systems analyst role.

* Understanding of API integrations, data models, and basic scripting (e.g., Python, JavaScript, SQL) preferred.

* Proficiency in process modeling and documentation (e.g., BPMN, UML).

* Familiarity with Agile development environments and tools such as Jira

* Communication and collaboration skills to work with cross-functional technical and non-technical teams.

* Telecom or technology industry experience, especially in operations or systems transformation.

* Certifications such as CBAP, PMI-PBA, or RPA platform certification.