Client Manager

About the role/team:
The Client Manager is responsible for managing a Partner's healthcare program as it pertains to all
aspects of the service model.They will also serve as a main point of contact for the day to day
needs of the Partner and act as a consultant for our products, system capabilities and operational
procedures.
Responsibilities include:
* Manage all aspects of a Partner's program leading up to go live and beyond
* Ability to build out and maintain all processes and procedures to support Partner's healthcare
program needs for their day to day processing activities
* Understanding of the roles and responsibilities of all team members as it pertains to the processes
and procedures they support
* Ability to critically think and design software and or servicing solutions to improve the Partner's
service model or product offering
* Act as a WEX Health Cloud subject matter expert to assist internal teams
* Provide training and guidance to internal teams regarding a Partner's program and key initiatives
* Act as liaison between Partner and servicing operations to ensure Partner needs are being met
* Assist Partners with rolling out new features and functionality and ensure any changes are
documented and communicated to all responsible parties
* Ensures timely follow-up and resolution on inquiries/issues to meet Partner needs and expectations
including project and process timelines, escalations relating to their program
* Manages additional client management team projects as they are assigned including team training
and release feature testing
* Ability to work well in a team environment