Outpatient Scheduling Specialist - Remote after 90 days on site

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour

Do you thrive in a fast-paced, high-volume contact center environment where your communication skills and attention to detail make a real difference? Are you energized by outbound calling, multitasking, and structure? If youre looking for a career where you can start onsite and transition to remote work after 90 days of success, Lee Healths Outpatient Scheduling team is the place for you!

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Department: Outpatient Scheduling (OPS)
Shift: 1st Shift / 8:00 AM 4:30 PM
Pay Range: $16.49 $20.16 / hour (minimum to midpoint)
Work Type: Full Time

• Contact center atmosphere structured, metric-driven, and high-energy.

• Hybrid opportunity begin onsite at the Orion Building, then transition to remote work after 90 days of proven success.

• Career growth exposure to multiple specialties, providers, and patient needs builds a foundation for advancement.

• Supportive culture join a team that values collaboration, clear communication, and professional development.

• Impactful work youll be the first step in a patients journey, ensuring timely and accurate access to care.

• Strong communication and customer service skills with a passion for helping others.

• Experience (or comfort) in a high-volume, outbound calling environment.

• Ability to multitask in a structured, performance-driven setting.

• A detail-oriented problem-solver who thrives in a team atmosphere and adapts well to change.

This role is more than just scheduling appointments its about creating a seamless patient experience and contributing to our mission of delivering exceptional care.

If youre ready to bring your energy, skills, and drive to a team that invests in your success, apply today and start your journey with Lee Health!

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

US:FL:Fort Myers