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Fraud Operations Specialist I

Spectraforce Technologies
United States, Kansas, Overland Park
Sep 11, 2025
Job Title: Fraud Operations Specialist I Duration: 6 Months Location: Overland Park, KS 66251 Hybrid (3 Days Onsite / 2 Days Remote) (after training) Work Schedule: Monday - Friday, 9:30 AM - 6:30 PM CST Saturday, 8:00 AM - 5:00 PM CST Must be able to work flexible schedules, including nights, weekends, and holidays. Position Summary The Fraud Analyst is responsible for reviewing, identifying, and deterring potentially fraudulent activity across business channels. This individual will take inbound calls, assess referrals from victims of fraudulent activities, and analyze data using internal and external tools to validate customer identity, confirm or clear fraud, and ensure compliance with fraud policies. The role involves conducting investigations, responding to escalations, and participating in process improvements to strengthen fraud prevention programs. Key Responsibilities Conduct in-depth analysis and investigations to identify and mitigate fraudulent activities. Perform customer authentication, identity validation, and fraud case investigations in alignment with company policies. Research fraudulent orders and identity theft trends to detect fraudulent behavior. Review and analyze documents to verify customer identification and prevent fraud. Communicate with internal teams through phone, chat, and collaboration tools (i.e., Slack). Notify appropriate staff for customer verification or legal action when required. Respond to escalated fraud cases and provide guidance to resolve customer issues. Contribute to the development and implementation of fraud policies and procedures. Recommend process improvements to enhance fraud detection and prevention efforts. Requirements High School diploma or equivalent. Minimum 1 year of experience in fraud investigation, customer service, or call center environment. Experience operating in a Windows-based computer environment. Ability to navigate multiple computer screens and systems while engaging with customers. Excellent English communication, phone, and typing skills. Strong active listening skills and ability to maintain professional tone during difficult conversations. Preferred Background Prior experience in a call center or customer service role. Exposure to fraud management or fraud prevention programs. Key Competencies Strong problem-solving and analytical skills. Clear and professional verbal and written communication. Ability to manage sensitive customer situations with empathy. Team-oriented with the ability to collaborate effectively via phone, chat, and digital platforms.