HR Service Center Representative

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

Security sensitive: criminal background checks conducted on selected candidate. Hiring decisions are contingent upon applicants clearing background requirements.

This position offers a hybrid work schedule with partial remote work options. Must have internet capability when working remotely.

Your skills will make a difference.

You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin.

UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Provide customer service for Human Resources as the first point of contact for campus. Supporting employees, retirees, and applicants who need assistance with benefits and retirement, leave management, employee relations, employment, compensation, and other Human Resources disciplines.

• Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of departments, employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person. These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
• Perform specialized work, specifically to include duplicate pre hire management, public student loan forgiveness, employment verification, background checks, I-9 assistance, and various reports in the interest of maintaining digital personnel files within the university's HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
• Provides integral support to the Records Team by performing overflow tasks to ensure continuity of operations and timely completion of departmental requests. Additionally, supports departments and CSUs in and interpreting relevant policies, procedures, and guidelines to support consistent and compliant HR practices.

• A bachelor's degree in human resources, business administration or equivalent or
• A high school diploma or GED and four or more years of experience working in human resources or
• relevant work experience or
• A high school diploma and two or more years' experience in a customer-facing, high volume contact
• center with a focus on customer service.
• Excellent communication and interpersonal skills; written and verbal.
• Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems.
• Intermediate knowledge of MS Teams, and Zoom, or similar platforms.
• Must meet background check requirements set by the Texas Department of Public Safety (DPS) and applicable
• vendor screening standards. Individuals with DUI or DWI convictions are not eligible.

Relevant education and experience may be substituted as appropriate.

• Fluent in English and Spanish, written and verbal.
• Experience performing a range of general human resources functions, including administrative support.
• Working knowledge of State of Texas and Federal regulatory HR laws.
• Working knowledge of basic employee benefits administration, and processing Form I-9s.
• Skilled in conducting research to accurately resolve customer inquiries, while applying critical and analytical thinking.
• Proven ability to deliver prompt, professional and accurate issue resolution in a high-volume, dynamic customer service environment, managing both phone and in-person interactions within a
• call center setting.
• Experience in managing a variety of administrative responsibilities-such as data entry, and compliance tasks-while effectively balancing competing priorities in a fast-paced environment.

$50,000

• May work in standard office conditions
• Use of manual dexterity
• Repetitive use of a keyboard at a workstation

• Monday - Friday 7:30a-4:30p
• This position offers a hybrid work schedule with partial remote work options. Must have internet capability when working remotely.
• Some weekend work may be required on occasion during peak times throughout the year.

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.