Senior Product Operations Manager

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

The Senior Product Operations Manager is responsible for collaborating with leadership to identify, create, and develop processes and best practices for the Product Organization. As a key leader in creating the standard for cross- functional communication & visibility, you will surface the insights required to help our Product Organization define effective product strategies and function optimally.

Your collaboration with leaders and individual contributors from Product & UX creates excellent governance, continuous improvement of processes and communication, and most importantly, transparency throughout and enablement of the Product Organization. You help connect us with our users and business partners by creating and optimizing processes and best practices utilizing excellent communication methods. You empower our Product Organization by helping us find and remove our inefficiencies, and by helping us achieve better business and user outcomes.

Essential Functions and Responsibilities

• Builds and maintains dashboards that operationalize KPIs set by Product leadership, partnering with the Product Analytics team to ensure reliable data sources and providing visibility into adherence to product management standards, backlog health, and delivery metrics.
• Facilitates recurring Product Ops Metrics reviews with Product Directors, presenting insights and trends to drive accountability and continuous improvement.
• Translates measurement areas defined by leadership into concrete, well-defined metrics and reporting processes that can be consistently tracked over time, collaborating with analytics partners as needed.
• Analyzes historical data to demonstrate improvements in product practices and highlight areas where further focus is needed.
• Ensures reporting mechanisms are accurate, actionable, and aligned with organizational goals.
• Standardizes documentation and creates templates/frameworks for roadmaps, strategy reviews, product briefs, vision statements, release plans, experiment findings, and internal communications.
• Supports backlog health standards and intake processes, enabling consistency and discipline across the product organization.
• Partners with Product and UX leadership to improve governance, drive continuous improvement, and enhance transparency across the organization.
• Organizes workshops and trainings to upskill employees and embed product management best practices.
• Collaborates with cross-functional partners (e.g., Portfolio Operations, Change Management, Engineering) to ensure alignment of processes that enable value delivery.

Knowledge, Skills, and Abilities

• Proficiency in data visualization and analytics tools (PowerBI, ThoughtSpot, or equivalent BI tool experience preferred) to design compelling dashboards.
• Strong quantitative and qualitative analysis skills with the ability to translate data into clear narratives and recommendations for senior leadership.
• Experience facilitating discussions with senior leaders using data-driven insights to influence decisions and reinforce accountability.
• Ability to create repeatable reporting processes that measure progress over time and support leadership's strategic objectives in partnership with the Product Analytics team.
• Deep understanding of product management and Agile practices, with the ability to evangelize methodologies and coach others on best practices.
• Strong process design and implementation skills to improve operational efficiency across the product lifecycle.
• Excellent communication and facilitation skills for influencing stakeholders and aligning cross-functional teams.
• Ability to plan, organize, and manage strategic initiatives with high attention to detail and follow-through.
• Effective collaboration skills to build consensus and motivate others in a matrixed organization.

Competencies:

Organizational Impact:

• Develops and implements plan to accomplish division or job area responsibilities that align with department
• Performance may affect department results
• Work requires knowledge of the University to recognizeimpactof decisions made
• Works to achieveoperational targets withsignificant to majorimpact on department,function, or officeresults. May beresponsible for managinglarge projects orprocesses within thedepartment,function, oroffice
• Performs workas directed withlimited oversight

Problem Solving and Decision Making:

• Responsible forleveraging a systems-thinkingapproach,makingmoderate tosignificant improvementsof processes, systems,and plans within thedepartment, function, oroffice
• Problems and issuesfaced are numerous andchallenging,willrequiredetailed informationgathering and analysis.Problems typically affectmultiple areas orspecialties

Communication and Influence:

• Collaborates cross-functionally withemployeeswithin and outside ofthedepartment. Hasresponsibility forcommunicating withparties external to theUniversity

• Works to influenceparties within andoutside thedepartment, function, oroffice regarding policies,procedures, andpractices

Leadership & Talent Management

• Isresponsible forproviding guidance,coaching, and training toother employees in thedepartment, function, oroffice.Responsible for managingprojects involvingdelegation of work andreview of others' workproducts.
• Demonstratesthe WGUleadership principles inall aspects of service tostudents, employees,andpartners of WGU

Job Qualifications:

Minimum Qualifications:

• Typically requires a University Degree or equivalent
• Minimum of 5 years related experience, with 2+ years of software Product Management experience
• Pragmatic Institute or other Product Certification/training
• Experience with product-led technology teams
• Experience within an Agile software development environment
• Minimum 5 years of experience performing operations functions within a software development context
• Minimum 2 years of experience in a leadership role
• Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)

Preferred Qualifications:

• Product Operations training
• Master's degree in a related field of study
• Change Practitioner Certification
• Previous experience in Education Technology

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.