Senior Product Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Senior Product Manager

Join a growing team building diagnostic and troubleshooting tools for production systems to ensure the continued success and scalability of our large and rapidly expanding customer base.

At Salesforce, trust is our #1 priority. Our cloud applications handle billions of transactions each day for 100,000+ companies who demand high quality, responsiveness, and predictability. Performance issues and functional bugs must be identified and resolved quickly. As a Product Manager for the Production Engineering development team, you will deliver innovative tools used by Salesforce Engineering and Support teams to detect, diagnose, and prevent these customer-impacting issues.

In Salesforce R&D we work in small, autonomous teams. We value intellect, integrity, and hard work. The company is big enough to have global impact, but small enough for brilliant, driven individuals to make their mark quickly and be recognized. You should have the proven ability to design, develop, optimize and reinvent the feature landscape. If you are passionate about solving tough technical problems, proposing innovative solutions, and understanding customer impact, then we want to talk with you.

Your Impact - Responsibilities:

• Own the product vision for your area. Ensure that it aligns with the overall team and company vision. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.

• Manage the product roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders through transparency and collaboration

• Drive entire feature delivery lifecycle: research user needs; write user stories; design and prototype UX; work with engineering to develop, test and deliver an impactful product on time; collaborate with internal customers to drive awareness and adoption.

• Develop new opportunities. With your finger on the pulse of the business needs, the users and the engineering roadmap, you are uniquely positioned to discover and develop new opportunities.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, or equivalent experience

• 8+ years of product management or product strategy

• Analytical inclination - someone who loves numbers and has a passion for deep thinking and solving interesting problems.

• Leadership DNA - proven ability to excite and lead a cross-functional engineering team.

• Ability to gather and transform business requirements and technical needs into a successful product strategy.

• Ability to think about problems from different perspectives and leverage data driven analysis to drive strategic roadmap development and prioritization

• Strong product proficiency with a passion for driving toward customer value and business impact

• Strong organizational, written and oral communication skills.

• Comfort in high-level business discussions with internal/external executives and handling sensitive customer situations.

• Proven ability to deliver on commitments.

• Bachelor's degree in technology or business or equivalent would be ideal.

Required Qualifications:

• Salesforce automation experience.

• Working knowledge of Salesforce products and APIs.

• Experience with integration solutions such as

• Experience with agile development methodologies like Scrum.

Preferred Qualifications:

• Salesforce App builder

• Certified Product Manager

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.