Remote New

Resident Engineer

Ciena
$79,300 - $126,700.
paid holidays, sick time, 401(k)
United States
Sep 08, 2025
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute Serve as the primary technical contact, delivering on-site and remote support for Ciena products. Troubleshoot complex system-level issues and recommend innovative network solutions. Develop and review customer-facing documentation, including Methods of Procedure (MOPs), Root Cause Analyses (RCAs), and conduct network audits and health checks. Collaborate with development, service, and sales teams to resolve incidents and enhance customer satisfaction. Perform occasional travel to customer sites based on requirements, ensuring exceptional service delivery. The Must Haves Bachelor's degree in Electrical Engineering, Computer Science, or a related field. 2-5 years of technical support experience, preferably with a telecom equipment vendor. Expertise in DWDM, ROADM, OTN, Broadband, Photonics, and switching/transport technologies. Hands-on experience with Ciena platforms (6500, RLS, Waveserver) and network management tools (Navigator or MCP). Strong knowledge of amplifiers, CDC configurations, and associated modules. Proficiency in troubleshooting complex fiber optic systems and understanding data communications protocols. Experience with Python scripting or similar tools for automation and workflow enhancements. Nice to Haves Exceptional documentation skills for producing RCAs, MOPs, and health checks. Excellent verbal and written communication abilities. Proven ability to perform under pressure and resolve critical network issues effectively. Collaborative mindset with a passion for knowledge sharing and teamwork. Strong judgment and decision-making in complex situations. Adaptability to evolving technologies and shifting customer needs. #LI-BS1 Pay Range The annual pay range for this position is $79,300 - $126,700. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.