Manager Care Management

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Community Oriented Recovery and Empowerment Services and a large housing program ranging from 24-hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact

As Manager, Care Management you are an instrumental leader within the Care Management team. You manage the day-to-day activities of the team, ensuring all objectives meet and exceed program standards.

Key Responsibilities

• Ensure the Care Management team operates effectively and efficiently within the guidelines of required Health Home core services.
• Ensure Care Management operates at maximum capacity to ensure as many members as possible have access to the services as well as meeting our fiscal projections.
• Provide individual and group supervision to Care Coordination staff, using your expertise to develop their talent.
• Enhance established workflows and protocols, assess on-going effectiveness, and make recommendations for improvements, as needed.
• Lead and facilitate case conferences and discharge planning meetings to determine if a member requires an alternate level of care or is appropriate for disenrollment.
• Ensure the Care Management team addresses barriers to health care, including but not limited to financial management, housing, transportation, social support, and understanding of health conditions.
• Manage Care Coordination staff in the provision of crisis intervention services; review crisis management plans and revisions of care plans as appropriate.
• Build effective and efficient relationships with medical, psychiatric and other care team members, as well as clubhouse staff, health insurance, and Managed Care Organizations.
• Maintain all EHR and care management database systems.
• Conduct quality assurance audits and activities to assess the effectiveness of services delivered. Ensure member charts and documentation follow Health Home policies and agreements. Approve documentation, assessments, and plans of care. Review team member's caseload and ensure all program documentation is completed and submitted in a timely manner.
• Ensure Care Management team adheres to compliance protocols and procedures set forth by lead Health Home.
• Carry a small caseload of HARP and non-HARP members and assume responsibility for care coordination staff caseload as needed.
• Recognize the member as a contributing member of the care team through social practice, motivational interviewing techniques, continuous transference and reinforcement of self-management and self-efficacy skills.
• Utilize approved Health Home assessment tools and Health Information Technology (HIT) to prepare initial and ongoing clinical and psychosocial assessments of service needs of identified members. Identify level of need and tailor care plan accordingly.
• Respond to in-patient and emergency admission alerts and contact medical providers/hospitals for admission/discharge information.
• Perform required assessments and screenings using Health Information Technology (HIT) dashboards; monitor member progress and produce/maintain detailed, accurate and timely case notes.
• Be instrumental and contribute to the continued effort toward integrated care services within the Fountain House care systems models.
• Educate Community System of Care within Fountain House to ensure all have an understanding of care management.
• Maintain compliance with all company policies and procedures.

Who you are

• Equity-driven leader focused on centering inclusion, belonging, and justice in policy and practice.
• Collaborative partner who can build trusted relationships across all teams and levels while upholding confidentiality.
• Results-oriented operator executing all processes, policies, and practices with efficiency, accountability, and follow-through.
• Detail oriented organizational skills with a working knowledge of management processes.

What you bring

• Master's Degree in a behavioral healthcare related field such as Social Work, Mental Health Counseling, or Psychiatric Rehabilitation.
• 5 years of direct care experience in the mental health field.
• 3 years of supervisory experience.

Why Join Fountain House?

• Empower Marginalized Communities - Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy - Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership - Access mentorship, training, and career development opportunities in a rapidly evolving field.

Join Us and make and impact!

Be part of a movement that is transforming mental health care through research, advocacy, and community.

Fountain House, Inc. is an Equal Opportunity Employer

At this time Fountain House, Inc. is not able to sponsor visas

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment.