Default Loan Servicing Specialist (Remote)

Essential Functions

* Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.

* Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.

* Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.

* Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.

* Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.

* Diligently follow up on all outstanding requests and telephone calls from internal and external partners.

* Audit accounts for expense compliance and ensure proper application to system of record

* Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.

* Review and respond to audit and quality control requests

* Report all litigated, and class action matters to management.

* Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.

* Manage exception reporting used as key controls for minimizing risk.

Job Complexities & Impact

* Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

* Exercise judgment within defined procedures and practices to determine appropriate action

* Follow department processes and procedures and make recommendations to enhance these processes

Supervision Received or Extended

• No formal supervisory responsibility but is resource to less experienced team members.
• Works under general supervision applying well established techniques, procedures or specific standards.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.

• Good verbal and written communication skills
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Working knowledge of fundamental concepts, practices and procedures of foreclosure
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems

• High School Diploma or equivalent or combination of education and experience

• 3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal

The pay range for this role is $43,100.00 - $57,450.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.