Training and Security Analyst

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Sep 04, 2025
Perfect for new grads! Provides administrative and technical support to ensure the efficient operation of the healthcare training programs. Leads all training coordination activities to facilitate scheduling, registration, and user security provisioning for new hires. Consults with Managers, ensuring proper selection of roles for staff. Essential Functions: -Works closely with managers and Enterprise Security to facilitate Epic security and assign appropriate job roles/functions for Epic. -Manage class schedule, trainer assignments, and classroom procurement, and build in HealthStream LMS. -Work centralized mailbox and ServiceNow tickets in the ServiceNow queue, responding in a timely manner and seeing through to completion any open tasks. -Review and act upon various reports, e.g., gap completion reports, daily schedule, and dashboard. -Provide support as needed to trainers. -Regularly collaborates with staff on the identity management and security teams to develop a detailed understanding of credentials required by a role and how it affects Epic access. -Ensures smooth onboarding of clinicians by attending standing trainer huddles, Production Board, creating Provider Checklists, and verifying tasks on Provider Checklists completed by the department before the provider starts. -Coordinate internal operations such as ServiceNow schedules and pager assignments in PPD, processing Host-a-Trainer requests, and responding to inquiries in a timely manner for new hires. -Assist in the day-to-day operations related to Epic in HealthStream, the learning management system (LMS). -Works with managers to register staff for Epic training classes. Education Bachelor's Degree Related Field of Study required Equivalent experience may be accepted in lieu of degree Experience Experience in administrative positions, preferably training-related 2-3 years required Knowledge, Skills and Abilities Strong interpersonal and communication skills, both written and verbal. Ability to present to and interact with senior levels of leadership. Excellent organizational skills and attention to detail, manage multiple tasks and projects, meet deadlines, follow through, and manage schedules. Strong collaboration and team building skills. High degree of initiative, along with the ability to act as a team player. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.