Senior Quality Assurance Analyst - Automation Specialist

Informa Connectis a part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments. Our clients include food manufacturers and distributors, restaurants and retailers, other foodservice organizations, and various institutions aligned with the food industry.

This role is based in our300 S Riverside Plaza, Chicago, IL 60606, USA office.

We are seeking an experienced Senior Quality Assurance Analyst with strong automation capabilities to join our growing team. In this role, you will be responsible for ensuring the quality of our software products through comprehensive testing strategies while developing and maintaining automated test frameworks using C#, with a special focus on Conversational AI systems.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts
• Create and maintain automated test frameworks and scripts using C# and related technologies
• Perform thorough functional, regression, integration, and performance testing
• Identify, document, and track software defects using bug tracking systems
• Collaborate with development teams to resolve issues and improve product quality
• Analyze test results to ensure existing functionality and recommend quality improvements
• Contribute to continuous improvement of QA processes and methodologies
• Design and implement specialized test cases for Conversational AI systems
• Evaluate natural language understanding, dialog flow, and response accuracy in AI conversations

Requirements

• 5+ years of experience in software quality assurance and testing
• 3+ years of experience with test automation development using C#
• Strong knowledge of testing methodologies, tools, and best practices
• Experience with automated testing using Selenium
• Proficiency in SQL and database testing
• Familiarity with CI/CD pipelines and DevOps practices
• Experience with Agile/Scrum development methodologies
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and as part of a collaborative team
• Proficiency in testing Conversational AI systems, including chatbots, virtual assistants, and natural language processing applications
• Experience with conversation flow testing, intent recognition validation, and entity extraction verification
• Bachelor's degree in Computer Science, Engineering, or related field

Preferred Qualifications

• Knowledge of API testing using tools like Postman
• Experience with cloud platforms (Azure)
• Familiarity with AI/ML testing frameworks and methodologies
• Experience with NLP evaluation metrics and testing approaches

The salary for this role is 65,000 - 80,000 USD based on experience

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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