Sr Manager Fraud Prevention (New Accounts and Payments) (Remote)

This is a remote role that may be hired in several markets across the United States.

This position is responsible for a dynamic department of fraud analyst responsible for reviewing risky applications (new account screening) and monetary and non-monetary payment alerts. This essential role oversees the day-to-day operations, initiatives, and completion of objectives in a customer centric environment with multiple competing priorities. This senior manager is responsible for the successful identification, triage, response and resolution of high-risk situations, fraudulent activity, and control breakdowns in multiple deposit and payment channels and host applications. This leader will provide expert level training and guidance on both routine and complex fraud themes, effectively manage escalated issues and supports wide-spread associate continuous learning efforts. Serves as a subject matter expert (internal consultant) on enterprise-wide initiatives and system upgrades and replacements that directly affect the efficiency of the department.

• Fraud Oversight - Leads and supports efforts to identify, investigate, and mitigate current and emerging fraud risk associated with various deposit and payment channels. Serves as an escalation point and subject matter expert on high-risk and fraudulent situations. Provides support and education to clients, operations teams, acquired institutions, and associates. Manages fraud investigations and engages business partners as needed on further action. Serves in a backup supervisory role for the Manager.
• Business Support - Monitors operational processes and internal controls in order to remediate potential weaknesses. Promotes a culture of continuous improvement by encouraging associates to recommend changes that address knowledge and execution gaps or inefficiencies. Evaluates associate submissions and leads the implementation of vetted ideas.
• Managerial Functions - Manages a team of Fraud Prevention associates and team leads. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Project Management - Serves as a risk consultant/subject matter expert on enterprise-wide initiatives and system upgrades that directly impact the department. Participates in project life cycles including business requirements, user acceptance testing and user interface testing, feedback sessions, and the identification of defects in advance of a new release or system implementation.

Bachelor's Degree and 8 years of experience in Financial Services, Bank Operations, and Fraud Prevention OR High School Diploma or GED and 12 years of experience in Financial Services, Bank Operations, and Fraud Prevention

Skill(s): Knowledge of Bank policies, procedures, and practices including related industry and regulatory issues, Knowledge of numerous Bank systems and applications as well as ability to quickly grasp new vendor software.

Required Qualifications:

• Must have proven experience in handling customer fraud incidents including consumer, small business and commercial clients.
• Strong knowledge of FACTA ID Theft Red Flags, Elderly Financial Exploitation, Regulation CC, Uniform Commercial Code and other applicable regulations.
• Strong experience and knowledge of ACH, Wire, Check, Zelle, and New Account Screening.

Preferred Qualifications:

• A self-starter and encourages teams to own their career/growth trajectory.
• Experience in both fraud and managing exempt level resources.
• Inspires problem solving and thoroughness of working alerts and being resourceful.
• Respectful of RACI yet willing to go beyond when necessary.
• Great communicator and instrumental in being a change agent with continuous improvement themes.
• Keep and encourage an environment of strong adherence to operating cadence including procedures reviews, QA, SLOD and TLOD requests, performance metrics and associate coaching and development.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $84,913.00 and $130,200.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.