Transit Program Manager

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

The Loudoun County Department of General Services (DGS) plays a crucial role in the efficient operation of county government by providing essential services that ensure our community runs smoothly. Our team is dedicated to maintaining county facilities, managing capital projects, overseeing fleet services, handling waste management, providing safe, reliable transit services and supporting emergency functions. We strive to deliver high-quality, cost-effective solutions that benefit residents and employees alike. With a commitment to sustainability, innovation, and operational excellence, General Services fosters a dynamic and rewarding work environment for individuals looking to make a meaningful impact in local government.

Are you a dynamic leader with a passion for public transit? Loudoun County's Transit Operations Division is seeking a highly skilled and detail-oriented Transit Program Manager to oversee the administration, compliance, and performance of Loudoun's contracted transit operations and maintenance services.

Key Responsibilities:
* Contract & Operations Management - Oversee Loudoun County's transit service contracts by monitoring the performance of Commuter Bus, Local Fixed-Route, Microtransit, and Paratransit services.
* Leadership & Team Development - Lead a dedicated team of county and contracted staff, providing mentorship and strategic direction.
* Performance & Data Analysis - Collaborate with the Transit Operations Administrator to utilize Key Performance Indicators (KPIs) in improving operational efficiency and enhancing customer satisfaction.
* Budget & Grants - Monitor expenses to keep transit operations within budget and oversee all transit reporting.
* Regulatory Compliance & Safety - Ensure contractor adherence to local, state, and federal regulations while fostering a strong safety culture.
* Community Engagement - Address service concerns and resolve disputes in a professional and friendly manner.

The successful candidate will ensure that all contractual agreements support the organization's goals of delivering safe, reliable, and accessible transportation services to the community.

This position plays a critical role in contract development, vendor management, and program oversight, requiring strong organizational and communication skills.

What We Offer:
* Competitive hiring salary commensurate with experience.
* Comprehensive benefits package including health, dental, vision, and retirement plans.
* Opportunities for professional development and advancement.
* A collaborative and mission-driven work environment.
* This position is eligible for partial telework in accordance with County and Department policies.

Bachelor's degree in Public Administration, Business Administration, Transportation Planning, or a related field; five (5) years of related work experience in planning, public transportation, or a related field including one (1) year of supervision; or equivalent combination of education and experience.

Valid driver's license and good driving record required (driving records may be reviewed annually for continued qualification). Employment is contingent upon successful completion of criminal, credit, and DMV record background checks.