New

IT Client Support Specialist I

University of Central Florida
life insurance, paid time off, paid holidays, sick time
United States, Florida, Orlando
9907 Universal Boulevard (Show on map)
Aug 30, 2025
The Opportunity: The IT Client Support Specialist I at the UCF Rosen College of Hospitality Management (RCHM) provides support and service administration including software and hardware troubleshooting, configuration, and installation as well as serving as a resource to other end users. Responsibilities: Provide IT support at a college level supporting students, faculty, staff and visitors under the direction the RCHM IT Director. Perform hardware and software installations, diagnostics, maintenance, repairs, upgrades, inventory & de-provisioning. Events multimedia support to include setups and breakdowns and classroom support. Manage IT service desk customer requests, assist staff and faculty training regarding software and equipment usage as appropriate and asset management. Minimum Qualifications: High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information. Preferred Qualifications: Previous customer service experience, with a focus on technical support. Experience supporting Windows 10 and 11 operating systems with knowledge of Microsoft Office software (Team, Office 365). Familiarity with commercial AV systems, components, and standards (e.g., projectors, control systems, DSPs, video distribution) with experience installing, maintaining, and troubleshooting AV systems. Relevant IT industry certifications such as Microsoft, CompTIA, or similar. Strong problem-solving skills and the ability to work independently or as part of team in a dynamic environment. Excellent communication and interpersonal skills with the ability to train others on AV system and multimedia use and troubleshooting. Special Instructions to the Applicants: Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business. The anticipated hourly range for this position is $20.29 to $22.57. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations. If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety. Are you ready to unleash YOUR potential? As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck. Working at UCF has its perks!UCF offers: Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program Paid time off, including annual and sick time off and paid holidays Retirement savings options Employee discounts, including tickets to many Orlando attractions Education assistance Flexible work environment And more...For more benefits information, view the UCF Employee Benefits Guide. Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. Department Rosen College of Hospitality Management (RCHM) Work Schedule Monday to Friday 8:00 AM to 5:00 PM Type of Appointment Regular Expected Salary $20.29 to Negotiable Job Posting End Date 09-09-2025-12-00-AM Veteran's Preference: Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request. UCF is proud to be a smoke-free campus and an E-Verify employer. If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu. For general application or posting questions, please email talent@ucf.edu.