H4Y - HOPE Center Support

Who We Are

HOPE 4 Youth is a nonprofit organization firmly rooted in the goal of ending youth homelessness. Our mission is to provide pathways to end youth homelessness. Our vision is to ensure all youth feel safe, valued, and supported while reaching their full potential. This begins with meeting their basic needs and leads to giving them the tools to thrive. HOPE 4 Youth provides a safe place for youth to access basic needs support, educational and employment programs and opportunities, and transitional housing options. We believe in the power of a youth's potential and work with the community to improve the challenges unhoused youth face.

Why You'll Love Working Here

A career with HOPE 4 Youth is an opportunity to merge your talents and personal values with the desire to make a difference in our community. We need talented and passionate team members to support our mission to provide pathways to end youth homelessness. Our core values are: resourceful, accountable, inclusive, hopeful, and compassionate. As a HOPE 4 Youth employee, you will work in an environment that encourages teamwork and values the talents and perspectives of every contributor. We recognize how our organization is enhanced when we unite people of different backgrounds, experiences, and perspectives.

Wages & Benefits

$20 per hour; Earned Sick and Safe Time (ESST), H4Y sponsors a retirement plan with a 3% employer match and immediate vesting.

A Typical Day in the Life...

The role of the HOPE 4 Youth Center Support position is to enhance and support the work of the HOPE 4 Youth Center Program Team while working alongside volunteers and greeting the youth we serve with a trauma informed, strength based mindset. Responsibilities will include the following:

Administrative and Programmatic Support

• Welcome and greet all individuals entering the drop-in center with a trauma-informed, strengths-based approach.
• Assist youth in accessing services that meet their unique needs.
• Collect and record electronic data for all services utilized by each youth in the ClientTrack data system.
• Track youth participation in FHPAP program services using the HMIS Data System.
• Enter Coordinated Entry Assessments completed by Youth Coordinators into the HMIS Data System.
• Answer agency phone calls and direct inquiries to the appropriate staff or department.
• Monitor youth activities and maintain the safety and security of the center.
• Ensure that front desk forms, new youth intake folders, and related materials are readily available and up to date.
• Maintain office and program supplies by monitoring inventory and placing orders as needed.
• Provide administrative support to the program team, volunteers, and support staff.

Data Integrity and Reporting

• Perform regular data audits to ensure accuracy and work with program managers and staff to address any quality issues.
• Enter and maintain accurate data to support program reports for the Leadership Team.
• Collaborate with staff across departments to develop reports and identify trends that highlight the organization's impact.
• Conduct data analysis and translate findings into clear, actionable recommendations.
• Contribute to compelling and data-driven storytelling to engage and inform stakeholders.

Who You Are

• You have a high school diploma or GED.
• You have experience working with youth ages 16-24 (preferred).
• You have experience using data collection systems (preferred).
• You can work effectively in a diverse, mission-driven agency committed to diversity, equity, and inclusion across race, ethnicity, gender identity, sexual orientation, socio-economic status, nationality, and religion.
• You are proficient with Microsoft Office Suite (Outlook, Word, Excel) and, ideally, have experience with database management platforms.
• You have strong attention to detail and excellent organizational skills.
• You are dependable, professional, and able to exercise good judgment and discretion when handling confidential information.
• You embrace volunteers as an essential part of the organization's culture, and you can supervise, collaborate with, and foster positive relationships with them.
• You can maintain positive, healthy relationships with co-workers and contribute to a supportive, team-oriented environment.
• You can take initiative, juggle multiple priorities, adapt to shifting needs, and remain flexible under changing circumstances.
• You have clear, professional verbal and written communication skills and can connect effectively with a wide variety of people.

Diversity and open expression are fundamental to the work of Hope 4 Youth. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

HOPE 4 Youth participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.