CLINICAL SUPERVISOR

The alternative dispatch team provides a rapid, face-to-face mobile response to people calling 911 with a behavioral health crisis. The licensed clinical manager will provide in-person and/or remote clinical consultation to Behavioral Health First Responders in the field before, during, and after each crisis response. The licensed clinical manager provides clinical support and leadership to staff and participants and assists with the development, implementation, and monitoring of programmatic systems. Works with the Program Director to develop new strategies to ensure needs and best practices are incorporated into the program design. A commitment to the RHD values should be demonstrated as job duties are performed.

Staff Supervision and Oversight

• Provide supervision and evaluation of staff including Electronic Health Record (EHR) oversight and approval of notes as rendering provider for billing when needed.
• Provide regular, ongoing clinical supervision to Behavioral Health First Responders (BHFR) in the field and office setting to ensure the delivery of quality services

Quality Assurance

• Implement and maintain program policy and procedures and continuous quality improvement measures.

Operational/Administrative Management

• Coordinates, facilitates, and documents treatment and services for program participants, groups, and individuals.
• Provides administrative oversight to Behavioral Health First Responders

Direct Clinical Support
Lead clinical crisis interventions for program participants by:

• Providing ongoing and regular clinical field supervision for BHFR
• Providing support to program management and BHFR to provide crisis interventions from a trauma-informed perspective.
• Complete screenings and assessments using validated screening tools to assess for depression, trauma, substance use, and risk/needs associated with criminal risk and make clinical recommendations to guide crisis intervention response.
• Document and submit all clinical interactions in a timely manner.
• Provide clinical trainings to BHFR
• Provide Clinical Supervision as required by state licensing boards for staff seeking licensing.
• All other duties as assigned by the Program Director.

Education and Experience:

• Minimum Master's Degree required in psychology, social work, or related field.
• Clinical Mental Health license (LPC, LCSW, LSW) as required by state or local regulations.
• Five years of experience working with individuals with Mental Health issues, Developmental Disabilities, Drug and/or Alcohol Addiction, or Homeless populations
• Three years of which needs to be managing a diverse team of clinicians and medical staff

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail orientated
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Leadership and management skills
• Resident relations and retention
• Knowledge and understanding of state and federal regulations regarding group home/ residential care
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Proficiency in direct supervision, developmental disabilities care and medication administration
• Life saving measures (CPR) and first aid certifications
• Budget management
• Previous supervisor/management experience in group home/residential setting
• Medical terminology knowledge
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid non-provisional drivers' license and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.