IT Support Technician

Title

IT Support Technician I

Location

Hybrid in Edina, MN

About Us

Curi is a full-service advisory firm comprised of three distinct business units-Curi Advisory, Curi Capital, and Curi Insurance-each with an unwavering commitment to serve clients. As fierce physician advocates, smart business leaders, and thoughtful partners, Curi offers unmatched access and exudes a deep understanding of specific client circumstances. Dedicated, approachable, and authentic, Curi goes the extra mile and delivers proven, actionable, and meaningful outcomes-in medicine, business, and life.

The Role

We are looking for a curious, collaborative, and service-focused individual to work in our IT Department as an IT Support Technician. In this role, you will be responsible for providing friendly and prompt technical support to Curi team members and guests. This is an entry-level position that offers a great opportunity for those new to the IT industry. Reporting to the Senior Manger End-User Compute, you will be the first point of contact for Curi users requiring technical assistance, covering a wide range of IT questions, support, and end-user training.

Key Result Areas

• Respond and resolve user technical issues via chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational priority
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment
• Create, maintain, and deploy laptop images
• Test new technology
• MacOS experience
  

Key Skills

• Strong computer skills and the ability to troubleshoot and diagnose problems
• Excellent written and verbal communication skills
• Curious mindset. Continuous learner and adaptor to new technologies
• Service heart and willingness to go the extra mile to assist employees with technical issues.
• Collaborative mindset. Willingness to help teammates. Jump in and fill in for one another.

Key Qualifications

• 1-2 years of experience in a similar role required
• Available to occasionally work on-call / after hours (rotating schedule)
• Reliable transportation for commuting to the Raleigh, NC OR Edina, Minnesota office
• Excellent written and verbal communication skills
• Associate degree with an IT focus or completion of a Trade School program preferred
• CompTIA A+ preferred
• Microsoft certification or equivalent preferred
• Apple Certified Support Professional preferred

Our Vision: To be the trusted partner in medicine, business, and life.

Our Mission: By providing valued advice and support, we help strengthen care, mitigate risk, and build financial futures to enhance the lives of those we serve.

Our Values:

ACCOUNTABILITY: We are driven to act, work with integrity, and deliver results.
CURIOSITY: We ask and listen, stay curious, and are eager to learn.
TEAMWORK: We build strong relationships, celebrate success, and partner for greater impact.
INCLUSION: We respect, recognize, and encourage the differences that make us stronger-we are better together.
SERVICE COMMITMENT: We demonstrate an unwavering commitment to our clients, business partners, teammates, and communities.

Our Benefits