Credit & Collections Supervisor

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With multiple warehouse sites located across the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

The Credit and Collections Supervisor is primarily responsible for managing a team of Credit and Collections Specialists, ensuring they implement the Company's credit policy and secure revenue by collecting incoming payments through efficient, consistent operational practices while resolving customer discrepancies in a timely manner. The successful Credit and Collections Supervisor must be able to multi-task, while instinctively readjusting efforts to focus on high-priority tasks. This position exemplifies and ensures a high customer service orientation and requires excellent communication skills to work with customers and collaborate with internal teams. This role is expected to adhere to all company policies and safety protocols.

Core Responsibilities

• Ensures the department's execution of daily accounts receivable transactions to support the Company's billing, credit, and collection efforts.
• Approves and/ or performs credit reviews, analyzes outstanding amounts due, and reports on excess credit exposures.
• Manages and participates in the collection calls process, including the issuance of billing reminders to secure payments on outstanding account balances.
• Maintains internal systems to ensure accounts are updated with current information, such as resale certifications, AP contacts, etc.
• Identifies and manages resolution of complex client issues, working with the team members to resolve any escalated disputes to reduce payment discrepancies and collections adjustments.
• Oversees and participates in the performance of reconciliations in a timely and accurate manner.
• Demonstrates strong communications skills including professional phone and email etiquette.
• Promotes and encourages e-invoicing and electronic payment methods from customers.
• Proactively partners with Client Experience, Operations Management and Sales team to resolve past due invoices and release credit holds.
• Provide timely responses to all email, voicemail, verbal, and written communications.
• Perform other job duties as assigned, including the full cycle Credit and Collections Specialist job functions as needed.

Basic Qualifications

• HS Diploma or GED Equivalent (Required).
• Associate's or Bachelor's degree in Accounting, Finance or related field (Highly Preferred).
• Minimum of 3-4 years of high-volume collections experience (Required).
• Minimum of 2 years' experience managing a Credit and Collections team (Required).

Skills

• Demonstrated experience and ability creating and leading empowered and engaged teams.
• Clear orientation to deliver a superior customer experience.
• Strong negotiation and de-escalation capabilities.
• Passion for teaching and coaching members of their team in all Credit and Collections competencies and soft skills.
• Demonstrated understanding of basic accounting principles and credit and collection practices.
• Strong, clear verbal and written communication skills.
• Ability to work under pressure, multitask and consistently meet established deadlines.
• Adept at facilitating and enforcing consistent policy application.
• Proficient in Microsoft Office, especially Excel and ability to use the ERP and other systems, as necessary to perform job duties.
• Highly organized and able to lead and help members of their team to organize their work responsibilities.
• Excellent attention to detail.
• Strong Problem-solving capabilities.