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Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
The Sales Administration focus plans and implements projects that support the sales organization. Provides technical and administrative information. Works with market research team to ensure market analysis data is used for quoting customer prices. Prepares the distribution of accounts and updates the automated tracking system, e.g., CRM. Provides sales documentation and satisfies customer requirements.
Duties, Task and Responsibilities:
- Deliver an unmatched customer experience for products and services while optimizing partner relationships.
- Creates the value of the product which includes the following:
- Generate Quote and submit for approvals
- Enter Sales Order
- Generate & Review Contact
- Submit Contract to Account Executive and/or Customer
- Execute Contract Revisions
- Generate, attach configuration and profile reports to sales order
- Stock Orders (3PL) as required
- Virtual Order Mgmt. as required
- Establish Customer and Partner Commitment to Ensure Execution
- Receive & review contract accuracy
- Submit contact to Legal for execution
- Systems Holds & Alerts
- Execute Order Revisions
- Book Sales Order & Action System holds
- Exception Management (Expediting)
- Customer & Partner Expectation & Execution Management
- Early Release Execution and Escalation
- Manage Holds & Alerts on Sales Orders
- Order Revisions
- Provide a weekly order status report to account executive
Qualifications
Skills, Abilities and Knowledge
Communication Skills:
Well versed in effectively interacting with partners to identify and process their requirements and the ability navigate difficult decisions with manager escalation as necessary and messaging (verbally and written).
Customer Service Skills:
Able to courteously interact with partners to ensure unmatched customer experience.
Education and Training Skills:
- A bachelor's in business administration, supply chain, or in a related discipline is preferred and or prior experience (1 to 3 years of experience) in the field of customer service is preferred for this position.
- Attends seminars, workshops, and conferences for continuous improvement and professional development.
- Oracle and Salesforce Experience Preferred
Soft Skills
- Build sustainable relationships of trust through open and interactive communication.
- Drive and exhibit the company core values.
- Excellent communication skills with an exceptional customer service approach.
- Ability to work under pressure during various business cycles.
- Strong organizational and problem-solving skills.
- Detailed oriented.
- Ability to work in matrix organization.
- Ability to analysis data from multiple sources.
- Approachable, transparency and integrity.
- Embraces technology.
Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.
Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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Light & Wonder
Aug 28, 2025