New

Deposit Operations Representative

First Mid Bank & Trust

United States, Illinois, Mattoon

Aug 28, 2025

Position:
Deposit Operations Representative

Location:

Mattoon, IL

Job Id:
4152

# of Openings:
1

Responsible for verifying that deposit accounts are properly opened and maintained on the Fiserv Premier system to ensure data integrity of the system and customer information. Provides support to the front-line deposit staff and Branch Support Center in areas of file maintenance, exception item processing, customer research, etc. Performs duties according to established bank policies and procedures in one or more of the following areas and provides general back-up in areas not assigned as primary function.

Responsibilities include, but are not limited to:

File Maintenance:
- Completes maintenance changes to DDAs, Savings, CODs, IRAs, Ports and SDBs, initiated by front line personnel.
- Verifies the system input for accuracy and completeness that accounts are opened properly and maintenance changes are done according to bank policy.
- Reviews and corrects errors identified.
- Completes the scanning of documentation for maintenance and maintenance changes.
Research/Support:
- Completes research on various customer accounts based on customer, branch or supervisor request.
- Provides support to the front-line deposit staff to answer question regarding policies, procedures and customer accounts. Escalates issues as necessary to the Deposit Operations Assistant Manager.
- Scans new signature cards and codes closed account signature cards.
- Prepares and mails customer notices.
Certificates of Deposits:
- Prepares and mails CD interest checks.
- Processes non-posts for CDs and SAVs
- Balances bonds redeemed, interest checks and in-process accounts
Exception Items:
- Processes overdrafts and return items applying charges and maintaining records based on decisions made at the branch level.
- Processes stop payment orders.
- Processes charge-backs.
- Processes DDA, DDL, SDB non posts.
- Verifies two signatures required items.

Qualifications

Education/Experience:

Training normally acquired through high school education or equivalent.
1-2 years teller and/or customer service experience

Skills:

Good knowledge of Company's products and services and related charges, account opening procedures (including documentation) and verification requirements.
Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
Good communication and organizational skills to work with bank employees.
Good computer skills and a comprehensive understanding of the Fiserv system.
Adequate knowledge of both internal policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.
May be required to work earlier or later than the normal workday.

LP123

Pay Range: $16.50 - $18.85 per hour

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