Residential Services Manager - Individual Homeless Services

Residential Services Manager

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Residential Services Manager who will be responsible for the oversight of day-to-day operations of a shelter site office that services homeless individuals as well as our Triage and Diversion program. This position oversees the scheduling of staff, communication with property and case management teams, and support for staff who work at these locations.

Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. We offer a supportive, mission-driven environment where you can thrive both personally and professionally.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Salary: starting at $70,000
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental, and Vision insurance
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays (including one floating holiday)
• Paid sick leave
• Career advancement and professional development opportunities
• 5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on on your own
• 37.5 hour work week (paid for 40 hours). Schedule: M-F 10am-6pm
• Great co-workers and a fulfilling mission

Responsibilities include:

• Ensure appropriate staffing and scheduling is met on a daily basis for four 24/7 shelter offices
• Develop strategies to identify barriers and improve services
• Direct supervision of all shelter staff including recruitment, supervision, evaluation and improvement development plans. Assign, monitor and evaluate staff work schedules and assignments
• Work closely with case managers to provide best possible service to individuals
• Assist with orientation and training of new and existing staff
• Under the direction of the Director, ensure compliance with shelter standards, regulations, and rules

Qualifications include:

• High School Diploma & 3 Years' experience in a Human service related field
• Knowledge of individual systems and dynamics in providing services
• Understanding case management functions and how they relate to an individual's progress
• Strong problem-solving skills
• Demonstrated leadership skills
• Excellent Customer service, organizational, interpersonal, oral and written communication skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Proficient computer skills required in basic computer software
• Strong decision-making skills and excellent crisis management skills
• Ability to work some days and evening shifts
• Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred
• Ability to work one weekend day per week required
• Driver's License required

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.