Technical Writer - Quality Assurance

At FTI, we are united by one common mission: supporting those who protect our nation so they can make the best-informed decisions during critical moments when seconds count. We want you to bring your passion and expertise to contribute to that essential mission. We strive to incorporate our values to create a culture of collaboration and trust, where you can share your ideas and innovate. If you are inspired by making a positive impact through developing data-driven solutions, FTI would appreciate the opportunity to learn more about you.

We are seeking a Technical Writer to support the Space Force's Rapid Resilient Command and Control (R2C2) Program. In this role, you will play a key role in ensuring the highest quality of all documentation and eLearning (CBT) assets for a Department of Defense (DoD) training program. This is an excellent opportunity to collaborate closely with technical teams and development partners across the program.

*This is a fully remote position, with a preference for candidates located near one of our FTI office locations.*

Writes about technical subjects for technical and nontechnical audiences.
• Provides Quality Assurance for all produced courseware materials.
• Adheres to and updates the in-house style guide.
• Creates infographics and screenshot markups.
• Writes, edits, and supports section updates User Experience (UX) and User Interface (UI) copy.
• Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
• Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
• Works closely with subject matter experts, engineers, developers, and the product marketing team.
• Monitors analytics on usage of online product training materials as well as those embedded within the product.
• Collects user data to determine areas of documentation that need revision and updating.
• Other related duties as necessary to support the mission.

Required:

• Must be a U.S. Citizen with the ability to obtain U.S. Dept. of Defense security clearance as needed.
• BA in English, writing, communications, or curriculum development.
• 3+ years of technical writing experience.
• Strong written communication skills.
• Ability to prioritize multiple simultaneous deadlines.
• Experience with product development, including past use of product development software.
• Ability to write user-friendly, engaging copy about highly technical subjects.
• Ability to understand and accurately translate technical information for a general audience.
• Excellent problem-solving ability and attention to detail.

Preferred:

• U.S. Dept. of Defense Secret, TS, or TS/SCI Security Clearance.
• Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, or JavaScript.
• Agile/Scrum experience.
• MA in technical writing.
• Technical Writing certification.

For this role, the annual compensation range for candidates in Colorado is ($63K-$83K)*.

*Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. FTI has a location based compensation structure; there may be a different range for candidates in other locations.

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