Field Technical Specialist

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.

WHAT YOU WILL DO:

• Understand and organize ECN/EAD information extending into the field, offering technical insights into products and conduct root cause investigations for field issues.
• Review work instructions for technical or practical errors and carry out work instruction trials.
• Generate technical summary reports.
• Gather and disseminate data on field technical issues.
• Communicate information on product reliability to the Regional Product Support Manager (RPSM).
• Create PowerPoint presentations detailing technical issues.
• Ensure accurate completion of standard documents.
• Report customer complaints.

*Travel will be required to Boston, Massachusetts

WHAT YOU NEED TO BE SUCCESSFUL:

• Completion of a 2-year Technical College program or equivalent qualification.
• Over 5 years of hands-on experience in troubleshooting complex mechanical and electrical systems within the automotive industry.
• Experience with J1939 communication and troubleshooting.
• Familiarity with computer-based service tools, CAN logger, and analysis software.
• Possession of a valid driver's license is a requirement.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Health, dental, and vision coverage
• Employee Assistance Program
• Paid holidays
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development through a variety of initiatives

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.