Sr Travel Coordinator II (Hybrid)

Sr Travel Coordinator II

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr Travel Coordinator II on our Corporate Services team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This position will be an Administer and maintain customer service oriented on-line travel program. Guide and coordinate travel-related services for AMA funded travelers. Provide recommendations to the AMA to help manage costs and contract negotiations

RESPONSIBILITIES:

Travel Program Coordination

• Prepare travel management reports, analysis, and contract recommendations for leadership.
• Provide economy class airfare comparisons and projections to HR leadership for tracking and budgeting purposes.
• Enroll all booked international destinations in the Smart Traveler Enrollment Program.
• Monitor flights for cancellations or disruptions
• Reconcile AMA Corporate American Express Ghost Card monthly.
• Manage earned/comp tickets with airlines, ensuring most cost-effective use.
• Establish meeting discount agreements with airlines.
• Manage airline Business Rewards programs, utilizing earned points to best advantage

• Serve as primary contact for the online travel portal; troubleshooting traveler issues and assisting in training users on self-booking for AMA business travel arrangements
• Maintain the online travel portal. Add/delete users, edit traveler profiles, update AMA travel policy(s), preferred vendors, and AMA credit card information. Ensure system upgrades occur.
• Process and coordinate International Travel Request forms. Disseminate destination briefings and advise on required documentation.
• Process Staff Complement travel arrangements for annual and interim meetings.

• Provide professional, customer service oriented support at the Registration and Information Desk at Annual and Interim meetings, as well as other meetings as required (SAS, NAC, MAC, ACPH).

May include other responsibilities as assigned

REQUIREMENTS:

1. High school diploma or equivalent required. Bachelor's degree in hospitality management or related field preferred.
2. Minimum 5+ years experience with corporate or association travel programs.
3. Strong knowledge of travel portal management, SABRE GDS, hotel, air, and rail company sites required.
4. Strong qualitative and quantitative analytic skills are required. Knowledgeable of data collection and analysis methods to identify corporate travel trends, cost savings opportunities and AMA spend.
5. Strong critical thinking, writing, and tracking/documentation skills.
6. Excellent customer service skills.
7. Demonstrated ability to work well under pressure, including the ability to balance work on multiple projects.
8. Ability to work effectively with internal and external stakeholders at all levels.
9. Excellent communication and teamwork skills with a sustained ability to maintain a positive individual contribution.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $60,588- $80,417. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION