PC Redistribution Technician

The PC Redistribution Technician on our Field Services team reports directly to the Field Services Supervisor and is primarily responsible for facilitating Media Sanitization/Destruction and PC Redistribution functions. Secondary responsibilities include diagnosing and resolving problems with computer hardware/software and peripherals at the desktop/laptop level. This role requires strong attention to detail, adherence to security policies, and the ability to provide professional and courteous customer service in a fast-paced environment.

This position is based onsite at the Idaho National Laboratory's desert location (not in town). Shuttle bus transportation is available for employees commuting to the site.

• 
  

  Facilitate Media Sanitization/Destruction and PC Redistribution processes in compliance with client and security requirements.

  
  
• 
  

  Ensure shop cleanliness, accurate ticket completion, and effective management of physical inventory.

  
  
• 
  

  Diagnose and prepare devices for redistribution, ensuring they meet standard configurations.

  
  
• 
  

  Collaborate with Knowledge Coordinators to maintain a comprehensive knowledge base of common solutions.

  
  
• 
  

  Provide professional and courteous customer service through phone, MS Outlook, MS Teams, and in-person communication.

  
  
• 
  

  Partner with client teams to ensure asset tracking and updates are completed accurately.

  
  
• 
  

  Independently prioritize tasks and work efficiently with minimal supervision.

  
  
• 
  

  Participate in continuous improvement initiatives to enhance the PC Redistribution program.

  
  
• 
  

  Follow all processes, security policies, and procedures as instructed by management and client requirements.

  
  
• 
  

  Provide secondary support for break-fix, installation, and troubleshooting of desktops, laptops, and peripherals as directed.

  
  

• 
  

  High School Diploma or equivalent with at least 3 years of technical support experience.

  
  
• 
  

  Strong customer service, hardware troubleshooting, and problem-solving skills.

  
  
• 
  

  Proficiency in Microsoft Windows and related products.

  
  
• 
  

  Ability to work independently, stay organized, and manage multiple priorities.

  
  
• 
  

  U.S. Citizenship required.

  
  
• 
  

  Ability to lift 40 pounds and perform essential physical functions as outlined below.

  
  

• 
  

  5+ years of technical support experience.

  
  
• 
  

  Associate's degree or higher in IT or related field.

  
  
• 
  

  CompTIA A+, CompTIA Network+, CompTIA Security+, and/or ITIL IV certifications.

  
  
• 
  

  Tier 1 Apple repair certification.

  
  

Physical, mental and emotional stamina to perform the duties and responsibilities of the position; manual dexterity sufficient to write, use telephone, business machines (including computers and printers); vision sufficient to read printed and online materials including knowledge base articles (KBA's), work reference materials, troubleshooting guides; hearing sufficient to conduct in person and telephone conversations; speaking ability in an understandable voice with sufficient volume to be heard in normal conversational distance, on the telephone; emotional ability to work respectfully and professionally with teammates and customers in fast-paced and at times stressful situations; physical agility to push/pull, squat, twist, turn, bend, stoop, and reach overhead; physical mobility sufficient to move about the work environment (office, district) and drive an automobile; physical strength sufficient to lift 40 pounds; physical stamina sufficient to sit for prolonged periods of time; physical tolerance to be exposed to air conditioned space; mental acuity to collect and interpret data, define and solve common problems. Regular and consistent attendance is required.

CRI Advantage provides flexible benefit packages to fit employee and family needs. Benefits are effective from the first day of employment and include:

• 
  

  Medical (PPO and HDHP plans), Dental, and Vision coverage

  
  
• 
  

  Short-Term and Long-Term Disability, Life and AD&D insurance

  
  
• 
  

  Access to Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

  
  
• 
  

  Paid Time Off (PTO) accruals, Paid Holidays, and Sick Leave (for eligible roles)

  
  
• 
  

  401(k) with employer match

  
  
• 
  

  Employee Assistance Program (EAP)

  
  
• 
  

  Discount Rewards Program