Pre-Admission Screener

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

The purpose of this position is to complete screening reviews of referred individuals with possible Serious mental illness to gather all relevant information to determine the status of an LII PASRR referral for individuals admitting Medicaid Skilled Nursing facilities.

• • Monitor the internal CSR call queue to provide support and assistance for inbound calls when required.
  • Contact facilities to verify individual status, request medical records, and manage PASRR activities to ensure timely processing of referrals.
  • Maintain thorough documentation of all activities within the state system and in the Acentra's internal tracking System, ensuring compliance with contractual timeframes to process incoming referrals.
  • Manage, transfer, and coordinate incoming PASRR-related calls.
  • The schedule includes weekend shifts and hours from 8:30 AM to 5:30 PM (PDT), including some holidays.
  • Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
  • Utilizes automated systems to log in and retrieve information. Performs accurate and timely screenings and data entry
  • Working knowledge of clinical criteria/risk factors for possible serious mental illness.
  • Computer proficiency in Microsoft Excel, Word and Outlook.
  • Ability to utilize computer equipment and web-based software to conduct work.
  • Ability to interact with team members as needed to support necessary workflows
  • Ability to communicate effectively to individuals and groups through spoken, written and electronic media.
  • Ability to attend to detail, effectively prioritize and execute tasks in a timely manner
  • Read, understand, and adhere to all corporate policies including policies related to HIPAA and itPrivacy and Security Rules.
  • Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

• High school diploma required
• Bachelor's Degree in a health care related field preferred.
• Willing to work Friday-Tuesday 8:30am-5:30pm(PDT) with some holidays (Wed. & Thurs. off)
• Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully; work well in group problem solving situations and maintain a calm demeanor in difficult situations.
• Adept at dealing with contract and provider relationships.
• Customer service focused: Able to respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
• Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
• Proficient in call center technologies/customer service management systems.
• Experience in a call center environment.

• Experience with individuals diagnosed Serious Mental illness is preferred.
• Bi-lingual preferred but not required.

#LI-RW1

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."