Horowitz Center Box Office Attendant Pool

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances. The Box Office Attendant should possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons. Horowitz Center arts organizations that this position supports include: Horowitz Center Galleries, Music Department Concert Series, Theatre Department Performances, Dance Department Concerts, and the Film Festival Series. This is an open pool, looking for employees with a flexible schedule which includes evenings and weekend hours as needed.

* Accurately operate the ticketing system to sell tickets for Horowitz Center events

* Provide all guests a positive first impression by offering superior, individualized and courteous guest service

* Process ticket, subscriptions and festival registrations orders via window transactions, mail, phone, and online

* Handle cash, check and credit card charges within established guidelines

* Daily opening and closing procedures

* Complete and submit deposits to Finance daily

* Check/respond to Box Office email

* Assist with sign-up process & reminders for Horowitz Center Ushers

* Assist with concessions stocking in advance of performances as needed

* Communicate Front of House needs with other Horowitz Center employees regarding events as needed

* Prepare and assemble ticket orders mailings as needed

* Pick up and drop off Box Office snail mail daily

* Respond to customer service needs/issues

* Assist with event creation/editing in ticketing system as needed

* Performs other duties as assigned.

* Complete production data log for at the end of each production's run

* 1-2 years of customer service experience (previous box office experience preferred).

* Math and reading skills, articulate sales voice and experience regarding the handling of money.

* Prior experience with box office ticketing software is preferred.

* Flexibility, meticulous attention to detail.

* A proven track record of excellent customer service; and the ability to communicate effectively with diverse groups of customers, partners, and co-workers.

* Ability to work independently and follow initiative to locate and resolve problems and escalate to other Horowitz Center staff when appropriate and necessary

* Ability to maintain strict confidentiality.

* Experience with Microsoft Office 2016 or higher products including Word, Excel and Outlook.

* Experience with Google Drive products including Docs and Sheets.

* Problem solving skills, ability to work independently, and on-the-spot positive conflict resolution skills.

* Excellent interpersonal and customer service skills

* Strong organizational skills

* Proven ability to perform well under pressure.

* Ability to communicate effectively, both verbally and in writing.

* Regular attendance is a requirement of this job.

* Responsible for all monies in the Box Office and, at times, tends this area alone.

* Expected to walk moderate distances to manage multiple spaces and carry deposit bags to the college wall safe.

* May work evening and weekend hours as needed.

Most shifts are three to six hours long, although some shifts may be up to eight hours. Maximum hours per week, 25 hours. This position is part-time, no benefits.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.