Marketing Information Support Associate

HOURS: Monday-Friday; 8am-5pm

REPORTS TO: Marketing Support Manager

FLSA STATUS: Non-Exempt

Pre-employment Screening: Background Check, Education Verification, References, Drug Test

WORK FROM HOME STATUS: Eligible

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 1-2 months. Note there may be situations where in-person training may be extended, or someone may choose or be asked to return onsite which would be coordinated and scheduled in advance. Additionally, this position does request 1 day per week (Wednesday) onsite.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.

As the marketing information support associate, you'll be assisting with the marketing email responses from a multitude of marketing efforts - address corrections, removal from mailing notifications and updating email information.

Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Manage all requests coming through via the web address update report.
• Update customer/prospect information (contact information and/or mail preferences) for all marketing efforts on a daily basis. This will include - email and/or mail address, contact information, e-preferences and undeliverable addresses.
• Maintain and execute all needs required in the marketing email folders: 4imprint direct, mail preferences, do not send, remove from mailing list and Blue Box.
• Respond and execute Blue Box emails according to the customers' needs - opt in, address/shipping changes, missing or damaged items.
• Follow up on returned Blue Boxes - research address issues, contact recipient to reissue box or update information to ensure deliverability with the next box.
• Receive phone calls/emails to update mail preferences from catalog recipients.
• Create coupon/source codes and assign merchandise voucher numbers.
• Combine accounts when duplicate accounts are discovered in Oasis.
• Participate in training classes and actively seek professional development.
• Maintain a current understanding of trends and updates in your role.

You might be a fit for this position if you are:

• Friendly, tactful and professional with your written communication skills, including spelling and grammar proficiency.
• Extremely organized and focused on the details that matter in a fast-paced environment.
• A multi-tasker that is ready to act in any situation as well as prioritize your workload.

Required education/skills/experience:

• High school diploma or equivalent.
• Proficient in data entry, Microsoft Word and Excel.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint sites in WI.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.

Equal opportunity employer, including veterans and individuals with disabilities.