Full-Time Medical Receptionist - Customer Service Representative %u2013 Multiple Locations Schedules

Location: Lee Physician Group and Outpatient Rehab Medical Office Locations

Department: Lee Physician Group and Outpatient Rehab

Work Type: Full Time

Shift: 1 / Must be available M-F morning to late afternoon

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Are you ready to make a difference every single day? At Lee Health, were looking for motivated, people-focused professionals to join our medical office administrative support teams across Southwest Florida. This is not your average desk job its a dynamic, patient-facing role where youll be the friendly first impression, the detail-oriented organizer, and a vital part of ensuring smooth and compassionate care for every patient who walks through our doors.

Action-Packed Environment No two days are alike! Youll be scheduling appointments, verifying insurance, supporting providers, and greeting patients with warmth and professionalism.
High Impact on Patient Experience Youre not just answering phones or checking in patients youre helping families feel cared for and supported during important moments in their health journey.
Team-Oriented Culture Join passionate, mission-driven colleagues who truly care about each other and the patients we serve.
Growth Opportunities Lee Health invests in your career development, offering opportunities to advance within a large and respected health system.

• Strong communication and multitasking skills

• A passion for helping people and delivering outstanding service

• Comfort with technology and handling administrative processes

• Positive energy, reliability, and professionalism

1. Apply Online
   Submit your most up-to-date resume (with employment dates) and answer all screening questions thoroughly to ensure full consideration.

2. Video Interview with the Recruiter

   • If selected, youll meet with Recruiter Lara King via WebEx video call.

   • Please have a working webcam or phone camera and download the WebEx application ahead of time to avoid delays.

   • This interview is your opportunity to learn about available positions and showcase your experience!

3. Personalized Matchmaking

   • During your video call, Lara will explain the details of the role, locations, and schedules currently open.

   • She will then match you to your top 34 best opportunities based on:
     Commute time
     Work schedule preferences
     Cultural/office fit based on your conversation

If making a strong impact on the patient experience excites you, apply today! Join one of our passionate teams across SWFL and help us bring compassionate, high-quality care to our community.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers