Home Health/Hospice and Palliative Scheduling Liaison

Presbyterian is seeking a Home Health, Hospice & Palliative Liaison to navigate clinical referrals under the direction of the Patient Care Managers to coordinate Field Clinicians patient visits to meet Regulatory specifications from referring providers. Coordinates staffing/scheduling for all departments ensuring productivity levels for clinicians and Certified Nursing Assistants. Provides Daily operational duties of scheduling related to intake process/workflow. Accuracy in scheduling is paramount in performance. Ability to schedule complex referrals utilizing the Assigned Work Queues; Admissions, Routine visits, Recerts, Resumption of Care, (i.e. post hospital discharges, wounds, total Joint discharges, Nursing visits, Ancillary Services, etc.) Supports the Centralized Agency scheduling tasks for CDS & Regional Agency operations including the Hospice Face to Face Tracking, Benefit Period Tracking, Supervisory visits Reports, Hospice Notice of Elections, Daily Preparation of Hospice Geographic Team Reports.

This is a Full Time (1.0 FTE) position - Exempt: No
• Job is based at Remote Presbyterian El Camino
• Work hours: Varied Days and Hours-may include weekend days

• High School Diploma or GED required; Associates degree preferred.
• Two or more years clinical experience as a Clinical Scheduler required.
• Short-term training in Medical Terminology
• Customer service and scheduling experience.
• Advanced computer skills with Microsoft Office Platform.

• Utilizes EMR scheduling applications to manage patient appointments and validate demographics.

• Coordinates scheduling for RDS Home Health and Hospice, including provider block time across sites.

• Ensures compliance with CMS guidelines for clinician scheduling and documentation.

• Maintains positive relationships with statewide agency personnel, internal and external.

• Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.

• Produces required reports such as Supervisory Visits and Geographic Team Reports.

• Answers agency phone queue, resolves inquiries, and supports message routing.

• Supports onboarding by managing EMR schedule templates and mentoring new CSC staff.

• Secures signed provider orders to ensure timely billing and regulatory compliance.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.