Client Success Coordinator

WebMD
paid time off, sick time, 401(k), retirement plan
United States, New Jersey, Newark
Aug 18, 2025
Description Position at WebMD Client Success Coordinator About Us WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law. Medscape, a division of WebMD, is the world's leading digital destination for physicians and healthcare professionals. We create portals and mobile apps that deliver trusted clinical resources, the latest medical insights, CME opportunities, and peer-to-peer connections. Position Overview We're looking for a proactive, outgoing, and enthusiastic individual to join our supportive and creative Account Management team as a Client Success Coordinator. This super exciting entry-level role serves as a launchpad into client services and healthcare, offering the chance to learn account management, campaign execution, and client relationship building. This really is a uniqueopportunity to join a well-established organization, working closely with sponsors to activate exciting campaigns that connect them with their target audiences while supporting Account Leads in delivering seamless, high-impact, innovative client experiences. Success in this role requires A winning attitude, strong organizational and detail-oriented skills Ability to think on your feet and use initiative Multi-task! Juggle multiple priorities in a deadline-driven environment Excellent communication skills and adaptability (always wearing a smile) Interest in digital media, project management, and healthcare A proactive, self-starter mindset with growth potential and an eagernessto develop and learn What You'll Be Doing Serve as a go-to partner for clients, keeping projects on track and relationships strong Help launch and manage creative campaigns that connect healthcare brands with the right audiences, helping shape the future of healthcare Provide clear communication, updates, and easy-to-digest reports, answering any questions from clients with the support of the team Tracking projects and key milestones, organize campaign data to celebrate wins and identify opportunities Collaborate and work as a well oiled machine with account managers, project managers, and creatives to deliver smooth, successful campaigns Qualifications Some relevant experience (internships or up to 1 year preferred) A winning attitudeis essential to join the team, a forward thinker with a 'can do' attitude Experience in digital production, media, agency, publisher, and/or healthcare (pharmaceutical agency experience a plus) Proficiency in G-Suite and MS Office (Word, Excel, PowerPoint), e xperience with project management systems (Workfront, Basecamp, MS Project, or similar) preferred Knowledge of marketing-related creative processes (especially pharmaceutical/agency experience) is a plus Attitude is everything, someone that is proactive with a willingness to learn will go far in this role. Compensation & Benefits Salary Range: $53,500 - $58,500 annually Eligible Benefits (within first 12 months) Health Insurance (medical, dental, vision) Paid Time Off (vacation, sick leave, flexible holidays) 401(k) Retirement Plan with employer matching Life & Disability Insurance Employee Assistance Program (EAP) Commuter/Transit Benefits (where applicable) Eligibility may vary based on job classification, schedule, work location, and length of employment