Tasting Room Reservationist

A Tasting Room Reservationist role in Woodinville, WA is available at Chateau Ste. Michelle. As a Tasting Room Reservationist, you are the first point of contact for our guests. You set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. Daily, you will have the opportunity to delight guests by discussing options and booking in-person experiences for their special occasion.

This is a part-time position that is eligible for tips. This role will require weekend availability.

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world because we value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Tasting Room Reservationist responsibilities include:

• Answer guest calls via phone queue regarding winery experiences, etc while providing accurate information about the company/winery.
• Responsible for scheduling and choreography of appointments utilizing the ReServe platform ensuring that the flow is appropriate for the space restrictions of the tasting room.
• Provide accurate information about our wine club and mailing list while encouraging guests to sign up.
• Various opening and closing duties as related to the POS system.
• Assist management with the effective, tactful and professional enforcement of various winery policies regarding guest use of the facility.
• Operate POS/registers to collect payments for winery experiences.
• Utilize proper safety and sanitation techniques at all times (i.e. handcart, lifting, glass handling, cleaning/sanitizing protocols etc.).

Physical Requirements:

• Able to lift and carry up to 50 pounds
• Stand, walk for extended periods of time

Position Requirements:

• Must be 21 years of age or over with a high school diploma or equivalent.
• 1+ years of customer service experience required (retail/hospitality preferred).
• Intermediate proficiency with MS Office and Point of Sales (POS) systems.
• Excellent communication, customer service, and sales skills with the ability to prioritize while handling multiple tasks.
• Ability to speak comfortably and audibly in front of groups.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$19.45 - $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first - our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in a Tasting Room Reservationist position in Woodinville, WA please apply now.

Need assistance with the application process? Click here to review step by step instructions available in English or Spanish.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.