Lead User Experience Designer (Remote)

This is a remote role that may be hired in North Carolina.

We are seeking a Lead User Experience Designer to work within our commercial banking applications, helping to shape the creation and iteration of digital experiences used by a multitude of commercial, start-up, and other business users. You will help to re-imagine how we can optimize how users manage the financial transactions of their businesses, working within platform complexities and regulatory constraints. You will have the opportunity to deliver UX/UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods, facilitating discover workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers, Content Strategists, UX researchers, and other UX Designers to steer the creation of high quality UX Deliverables that contribute to the design of end-to-end user experiences that help our clients accomplish their most challenging goals.

Why you'll thrive here:

If you're passionate about turning complexity into clarity - this commercial banking design role is the right spot for you.

As our digital design center of excellence, we support multiple brands with varying segments of users across the bank, giving you the chance to shape experiences for a wide variety of users and business contexts. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work.

We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial banking products. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.

• UX Discovery: Responsible for coordinating and facilitating collaborative discovery engagements and workshops with partners. Ensuring an understanding of user problems, the creation of service blueprints, and user journeys,

• UX Design: Responsible for driving the strategic monitoring and enhancement of the Bank's digital user experience through the creation and socialization of service blueprints, wireframes, and user journeys. Ensures that digital products, services, and channels deliver an efficient, easy-to-use experience for clients. Guides the design process of digital products, services, and channels for successful integration and user acceptance.

• Business Support: Provides support for digital products, and corporate initiatives through a variety of technical and operational duties. Serves as a mentor for other designers in the work group.

• User Research: Ensures the success of digital applications, service, or channel enhancements by testing new designs prior to implementation. Collaborates with others to write and execute test plans for design research. Develops analytic processes for scenarios to monitor results. Uncovers critical information on user engagement and acceptance through research activities.

• Collaboration: Works closely with project teams and other stakeholders in the enhancement and implementation of strategic initiatives throughout the design team and the bank

Required Qualifications: Bachelor's Degree and 4 years of experience OR High School Diploma or GED and 8 years of experience

Preferred Qualifications: Bachelor's Degree and 8 years of experience in OR High School Diploma or GED and 10 years of experience.

Preferred areas of experience: Financial services Industry, commercial banking platforms

Preferred Skills/Experience:

• 8-10 years designing digital product experiences in an agile development environment

• Experience designing digital products in the commercial financial services industry

• A portfolio exemplifying a deep understanding of UI/UX and design principles to define user experiences through human-centered design solutions (e.g., flows, journey maps, service blueprints, prototypes and user research)

• Experience delivering on multiple projects in various stages of the product lifecycle in a fast paced, dynamic environment

• Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes

• Proficiency with JIRA and Confluence for partnering with developers and product partners

• Experience designing omni-channel experiences, including desktop and mobile

• Familiarity with current web technology capabilities and cross-device considerations

• Familiarity or experience with discovery and user research methodologies (e.g., benchmarking, heuristics, usability testing, personas and interviews)

• Experience working with design systems and style guides

• Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business

• Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design and user research

• Ability to effectively adjust communication and storytelling of design decisions to various levels of product, design and business leadership

• Experience mentoring designers and evangelizing design within an organization

• Excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.