Client Success Manager Senior

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:
The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.

This is a full time onsite/virtual hybrid position required onsite 3 days a week @ an FIS corporate office location.

Current and future sponsorship are not available for this position

About the team:

As a Client Success Manager you will work with teams across the organization acting as a liaison between the client and product, support, professional services, sales, and other teams to orchestrate excellent client experience across the company and drive value through the client's product usage.

What you will be doing:

• Accountable for driving post-sale client value and operational excellence
• Build strong relationships with clients, develop success plans, proactively engage across the lifecycle, and enable value realization
• Assist in client issue resolution, taking a portfolio-specific lens
• Proactively analyze client health and product usage data to help mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback
• Participate in the renewal process and articulate the renewal value story to clients

What you bring:

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
• Knowledge of financial technology industry and retirement products, including market trends, challenges, and opportunities
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations
• Strong analytical, communication, and presentation skills
• Confidence in all levels of customer engagement/situations, strong leadership, and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Added Bonus if you have:

• Bachelor's degree; relevant previous experience in financial technology services
• Experience in FIS Retirement products

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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