Student Billing Supervisor (Hybrid)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The salary or hourly range the University reasonably expects to pay for this position is $66,700 - $83,400.

Initial applicant review will begin on or around August 21st, 2025. Posting will remain open until filled.

This position will be hybrid, up to three days onsite per week.

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.

Reporting to the Director of Student Billing and Cashiering Services, the Student Billing Supervisor receives work assignments subject to a moderate level of control and review. The incumbent provides direction to staff according to established policies and management guidance and administers policies that directly affect subordinate staff. They analyze and formulate strategies to resolve complex issues related to student accounts, along with interpreting policies and demonstrating solid subject matter knowledge with the student information system (SIS). They collaborate with IT and functional teams with the ability to test and validate system releases and identifies risks and responds accordingly. The incumbent is capable of prioritizing tasks balancing between administrative, system setup, and student support activities.

KEY RESPONSIBILITIES

FINANCIAL OPERATIONS

• Applies a high level of technical expertise to lead the development, implementation and/or maintenance of one or more systems in accordance with organization policies and procedures. Working with the Director, responsible for new semester setups in the Banner. Will work independently or as part of a team to gather and analyze student receivable data to ensure that student accounts are accurate. Prepares reports out of Cognos and Oracle and reconciles account balances, preparing financial journals as needed to contribute towards a timely monthly close. Ensures that appropriate internal controls are addressed, maintained and strengthened to protect University resources.

CUSTOMER SERVICE

• Provides a high quality of customer service and collaborates with enrollment management teams to ensure a seamless student experience. Effectively addresses difficult and complex student inquiries in coordination with support staff, for both UG and GR students. Recommends and implements quality customer service standards and procedures to affect various constituencies, including internal departments and UC Merced students and parents.

SUPERVISION

• Manages and directs the work of Financial Services Analysts. Leads staff in completing assignments using established guidelines, procedures and standards. Provides annual performance reviews of direct reports. Evaluates the workload of staff and rebalances as appropriate. Provides staff with career development, encouraging training and cross-training opportunities. Ensures staff are current with work requirements, policies and procedures. Trains staff members in campus systems applicable to their areas of responsibility, to include Banner, Oracle (GL, AR and reporting modules) Cognos, Transact, OnBase, and others.

ACCOUNTING & FINANCIAL SYSTEMS

• Applies advanced knowledge in accounting concepts and principles, local and system wide policies and procedures, to ensure the accuracy of financial data in the Banner Student AR System. Manages Banner process flow automation to include maintenance of the Automic system. In addition, participates in the analysis and design for new services or operational systems that have a critical university-wide impact.

DATA AND REPORTING

• Initiates and designs moderate to complex reports that allow management and key stakeholders to analyze and form decisions based on statistical data and industry trends. Analyze data to identify anomalies or shifting trends and be able to communicate results both verbally and in written form.

EDUCATION and EXPERIENCE

• Bachelor's degree in related area. (Required)
• Two years of progressively responsible related experience or six years of equivalent related experience/education. (Required)

CRITICAL KNOWLEDGE AND SKILLS

• Has basic knowledge of financial transactions and financial systems such as Oracle.
• Must be proficient in use of Microsoft Office and common desktop/web applications.
• Strong inter-personal skills, service orientation, active listening, critical thinking, organizational skills and effective verbal and written communication skills.
• Experience managing student accounts.
• Knowledge of Banner Student Information System - Receivables Module. (Preferred)
• Ability to manage work through a ticketing system such as ServiceNow and Salesforce.
• Ability to work in a high volume environment with multiple support groups.
• Knowledge of policies related to application of Financial Aid to student accounts. (Preferred)
• Experience configuring business requirements into the student information system. (Preferred)
• Ability to run reports and analyze data. (Preferred)

Background check will be required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/