Sales Service Coordinator

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent,driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Holmdel, NJ and will require someone to have an onsite presence (1-day per week remote). Be part of a open-minded, passionate, and growth-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Project Coordination: Manage multiple fragrance development projects by liaising with internal teams (local and international), ensuring timely execution and alignment with client briefs.
• Client Meeting Preparation: Organize and prepare materials for client meetings, including samples, blotters, submission sheets, and other support documentation.
• Client Service & Communication: Provide daily support to clients, handling pricing, oil coordination, shipping logistics, documentation, and sample requests with precision and responsiveness.
• Administrative Project Management: Oversee project lifecycle administration including data entry, submission tracking, internal team coordination, deadline management, and SAP updates.
• Data Integrity & Reporting: Maintain accurate records across systems such as SAP and Business Warehouse, ensuring consistency in oil references, pricing, and sales reporting tools.
• Regulatory Compliance: Ensure client portfolios meet current industry regulations by issuing safety documents and coordinating regulatory reworks with internal teams.
• Cross-Functional Collaboration: Act as the central link between commercial and operational teams, facilitating smooth execution and delivery of client projects.
• Process Ownership & Initiative: Take ownership of assigned tasks and proactively contribute to internal and external projects, demonstrating a self-starter attitude and accountability.
• General Administrative Support: Perform additional administrative duties as needed, supporting the broader team with flexibility and a strong attention to detail.

What Makes You the Right Fit

• High-School diploma at a minimum; Bachelor's Degree strongly preferred
• 1-3 years of related work experience.
• Strong Multitasking and organizational skills as well as agility to manage priorities, very tight timelines and changing project requirements aswell as supporting external customers.
• Strong Computer skills: Knowledge in such as Microsoft office, Excel, PPT, Word,SAP, to generate sales reports.
• Strong Interpersonal and Communication skills: effectively communicate and build customer and internal.
• Willingness to work overtime as needed to support business needs

How Would You Stand Out?

• 1-3 years' experience in the Fragrance Industry preferred.
• Flexibility to travel to our NY office to support body care customer needs
• Experience in prioritizing, coordinating, multi-tasking and managing several accounts as well as numerousprojects at any given time with pressure to meet deadlines.
• Experience in fast paced environment, working with cross functional teams, multi-tasking and time management
• Understanding the overall product development creative process and the drivers such as: Perfumery, Scent Design, Marketing, R&D and Operations.
• Desire to move into a commercial based role in future

Why Choose Us?

• 1-day per week working from home
• Professional onboarding process
• Training opportunities
• Learning and development programs
• Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.

Compensation ($65,000 - $75,000) is based on a variety of factors including but not limited to work experience, skills, certifications, and location.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more